HR Customer Service Representative

LBAPS; New York (NY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

In-office role

Mission-driven team

Job summary

LBAPS is seeking a friendly HR Customer Service Representative to be the first point of contact for employee and applicant inquiries, supporting the HR team with day-to-day communications and administrative tasks in a fast-paced, in-office setting in New York.

You will handle inquiries, assist with onboarding communications, maintain employee records, coordinate interviews, and provide information on policies and benefits as part of a mission-driven team.

Qualifications

• Prior customer service or administrative experience preferred; HR experience a plus.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with discretion.
• Comfortable working in a fast-paced, people-focused environment.

Responsibilities

• Respond to employee and applicant phone calls, emails, and inquiries in a professional, timely manner
• Assist with onboarding communications and new hire paperwork follow-up
• Maintain accurate employee records and HR files
• Route more complex HR issues to the appropriate HR staff member
• Support scheduling for interviews, meetings, and HR events
• Provide general information on company policies, benefits, and procedures
• Assist with day-to-day administrative tasks as needed by the HR department

Skills

Customer service

Administrative experience

HR experience

Organization

Attention to detail

Discretion

Fast-paced environment

Job description

LBAPS is America’s Most Trusted Source for ABA Services, proudly serving families nationwide.

Position Summary

We are seeking a friendly, organized HR Customer Service Representative to serve as a point of contact for employee and applicant inquiries, supporting the HR team with day-to-day communications and administrative needs.

Key Responsibilities

• Respond to employee and applicant phone calls, emails, and inquiries in a professional, timely manner
• Assist with onboarding communications and new hire paperwork follow-up
• Maintain accurate employee records and HR files
• Route more complex HR issues to the appropriate HR staff member
• Support scheduling for interviews, meetings, and HR events
• Provide general information on company policies, benefits, and procedures
• Assist with day-to-day administrative tasks as needed by the HR department

Qualifications

• Prior customer service or administrative experience preferred; HR experience a plus
• Strong organizational skills and attention to detail
• Ability to handle sensitive information with discretion
• Comfortable working in a fast-paced, people-focused environment

Compensation & Benefits

Great pay. Full-time, in-office position with a supportive, mission-driven team.