HR & Customer Service Administrative Assistant

Performance Food Group; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits (Day 1)

Education assistance

401(k) employer matching

Paid time off

Employee stock purchase plan

Job summary

Performance Food Group is seeking an Administrative Assistant to provide essential HR support at the Cincinnati site. You will maintain employee records, assist with reports, and help keep HR processes running smoothly.

This role requires discretion, strong organizational skills, and the ability to coordinate with HR, Operations, Payroll, Benefits and Recruiting to ensure timely, accurate administration. Day-to-day tasks include data entry, preparing documentation, and supporting employee

Qualifications

• High School Diploma/GED or Equivalent Experience
• 6-12 months customer service or related area

Responsibilities

• Input customer orders and credits accurately and in a timely manner.
• Enter and maintain order, invoicing, and other customer information.
• Assist customers with orders, questions, and routine service issues, escalating concerns when appropriate.
• Provide professional and courteous assistance to customers, vendors, associates, and other departments.
• Provide administrative support to the Customer Service department and leadership as needed.
• Monitor and distribute incoming communications, including mail, faxes, and departmental correspondence.
• Prepare and process sample requests, special orders, and other customer-related documentation.
• Contact vendors to request product samples or obtain information needed to support customer requests.
• Maintain organized and accurate customer service records, documents, and departmental files.
• Assist with preparing reports, correspondence, spreadsheets, and other departmental materials.
• Help coordinate and track outstanding customer service requests and follow-up items.
• Support communication and coordination between Customer Service, Sales, Operations, and other departments as needed.
• Attend required training sessions, departmental meetings, and Customer Service meetings.
• Maintain confidentiality and appropriately handle customer and company information.
• Perform other related administrative and customer service duties as assigned.

Job description

Performance Food Group is seeking an Administrative Assistant to provide essential HR support at the Cincinnati site. You will maintain employee records, assist with reports, and help keep HR processes running smoothly.

This role requires discretion, strong organizational skills, and the ability to coordinate with HR, Operations, Payroll, Benefits and Recruiting to ensure timely, accurate administration. Day-to-day tasks include data entry, preparing documentation, and supporting employee