Customer Service Administrative Assistant

Performance Foods; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits (Day 1)

Education assistance

401(k) employer matching

Paid time off

Employee stock purchase plan

Job summary

Performance Food Group is seeking an Administrative Assistant to provide essential HR support at the Cincinnati site. You will maintain employee records, assist with reports, and help keep HR processes running smoothly.

This role requires discretion, strong organizational skills, and the ability to coordinate with HR, Operations, Payroll, Benefits and Recruiting to ensure timely, accurate administration. Day-to-day tasks include data entry, preparing documentation, and supporting employee

Qualifications

• High School Diploma/GED or Equivalent Experience
• 6-12 months customer service or related area

Responsibilities

• Input customer orders and credits accurately and in a timely manner.
• Enter and maintain order, invoicing, and other customer information.
• Assist customers with orders, questions, and routine service issues, escalating concerns when appropriate.
• Provide professional and courteous assistance to customers, vendors, associates, and other departments.
• Provide administrative support to the Customer Service department and leadership as needed.
• Monitor and distribute incoming communications, including mail, faxes, and departmental correspondence.
• Prepare and process sample requests, special orders, and other customer-related documentation.
• Contact vendors to request product samples or obtain information needed to support customer requests.
• Maintain organized and accurate customer service records, documents, and departmental files.
• Assist with preparing reports, correspondence, spreadsheets, and other departmental materials.
• Help coordinate and track outstanding customer service requests and follow-up items.
• Support communication and coordination between Customer Service, Sales, Operations, and other departments as needed.
• Attend required training sessions, departmental meetings, and Customer Service meetings.
• Maintain confidentiality and appropriately handle customer and company information.
• Perform other related administrative and customer service duties as assigned.

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more


• Growth opportunities performing essential work to support America's food distribution system


• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Summary

Responsible for providing administrative support for Human Resources (HR) functions at the site. Updates and maintains accurate employee information within the HRIS and other HR systems and assists with the preparation of reports, correspondence, forms, and other HR documentation. Provides administrative support for employee relations, safety programs, employee engagement initiatives, and other HR programs as assigned. Assists with coordinating HR activities and communicating information to employees, applicants, and leaders while maintaining confidentiality and professionalism. Works closely with Human Resources, Operations, Payroll, Benefits, Recruiting, and other departments to ensure HR processes are completed accurately and timely.

Position Responsibilities

• Input customer orders and credits accurately and in a timely manner.


• Enter and maintain order, invoicing, and other customer information.


• Assist customers with orders, questions, and routine service issues, escalating concerns when appropriate.


• Provide professional and courteous assistance to customers, vendors, associates, and other departments.


• Provide administrative support to the Customer Service department and leadership as needed.


• Monitor and distribute incoming communications, including mail, faxes, and departmental correspondence.


• Prepare and process sample requests, special orders, and other customer-related documentation.


• Contact vendors to request product samples or obtain information needed to support customer requests.


• Maintain organized and accurate customer service records, documents, and departmental files.


• Assist with preparing reports, correspondence, spreadsheets, and other departmental materials.


• Help coordinate and track outstanding customer service requests and follow-up items.


• Support communication and coordination between Customer Service, Sales, Operations, and other departments as needed.


• Attend required training sessions, departmental meetings, and Customer Service meetings.


• Maintain confidentiality and appropriately handle customer and company information.


• Perform other related administrative and customer service duties as assigned.

Benefits

Click Here for Benefits Information

Qualifications

High School Diploma/GED or Equivalent Experience

6-12 months customer service or related area

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the \"Company\") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the \"EEO is the Law\" poster and supplement; and (3) the Pay Transparency Policy Statement.