HR Customer Experience Specialist (Hybrid)

The University of Texas at Arlington; Arlington (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The University of Texas at Arlington is seeking an HR Customer Experience Representative to serve as the primary contact for the Office of Talent, Culture, and Engagement. The role assists walk-in customers, handles the main phone line and email boxes, and routes inquiries to ensure timely, accurate resolutions.

Ideal candidates hold a Bachelor’s degree with six months of HR experience or five years of equivalent education/experience and have proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree and six (6) months of work experience in human resources OR five (5) years of an equivalent combination of education and experience.
• Must have experience utilizing Microsoft Office products.

Responsibilities

• Answer and track a medium to large volume of inbound calls, emails from multiple inboxes, and in-person customers efficiently while providing white glove service to each of them.
• Develop a strong understanding of all Centers of Excellence within TCE, including but not limited to Benefits, HR Information Systems and Employee Records, Student Employment, Talent Acquisition, Onboarding, Leave Management, Leadership and Talent Development, International Employment, Wellness, Employee Relations, and all related policies and procedures.
• Answer Human Resource questions and direct customers to information sources for forms, policies, procedures, and operations of the department.
• Partner and communicate with Human Resource Centers of Excellence to keep knowledge base and information up to date.
• Perform proactive review of the various HR self-service portals, communications channels, and website to support an exceptional customer experience.
• Perform routine data collection, process forms, generate reports, and complete special projects for all HR functions.
• Performs other duties assigned.

Skills

Customer service

Communication

Confidentiality

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The University of Texas at Arlington is seeking an HR Customer Experience Representative to serve as the primary contact for the Office of Talent, Culture, and Engagement. The role assists walk-in customers, handles the main phone line and email boxes, and routes inquiries to ensure timely, accurate resolutions.

Ideal candidates hold a Bachelor’s degree with six months of HR experience or five years of equivalent education/experience and have proficiency in Microsoft Office.