Hybrid HR Operations Coordinator

The University of Texas at Austin; Austin (TX); Hybrid; USD 49,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Vision/Dental insurance

Retirement plan

Job summary

The University of Texas at Austin is seeking an Operations Coordinator for the HR Service Center in Austin. This role focuses on operational oversight, workflow coordination, and hands-on support to maintain service levels across HR channels.

Responsibilities include monitoring workload, coordinating tasks, and using metrics to drive continuous improvement. Hybrid work with two remote days per week is available; requires strong communication and discretion with sensitive information.

Qualifications

• Bachelor’s degree in HR, Business Admin, or related field with 2 years’ experience; or 6+ years in customer service ops.
• Experience coordinating work in a fast-paced, high-volume environment with changing priorities.
• Strong organizational skills and meticulous attention to detail.
• Excellent verbal and written communication with diverse populations.
• Ability to use reports and metrics to inform decisions; maintain discretion with confidential data.

Responsibilities

• Coordinate daily operations of the HR Service Center across channels and support functions.
• Monitor workload, productivity, staffing coverage, and performance indicators.
• Assist with workflow coordination, queue management, and cross-team communication.
• Analyze metrics to support decisions, workload balancing, and process improvements.
• Provide operational support during peak periods and help with inquiries and records processing.
• Collaborate with leadership on staffing plans, coverage, and special projects.
• Participate in process improvements and support training/documentation readiness.

Skills

Communication skills

Coordination

Multitasking

Microsoft Office

Education

Bachelor’s degree in HR or related field

Tools

Excel

Outlook/Teams

Job description

The University of Texas at Austin is seeking an Operations Coordinator for the HR Service Center in Austin. This role focuses on operational oversight, workflow coordination, and hands-on support to maintain service levels across HR channels.

Responsibilities include monitoring workload, coordinating tasks, and using metrics to drive continuous improvement. Hybrid work with two remote days per week is available; requires strong communication and discretion with sensitive information.