HR Coordinator - Hybrid, Remote Fridays

Elior NA Corporate; Houston (TX); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Vision

UNUM for insurance

Discount program

Commuter benefits

EAP

401k

Sick time

Holiday pay

Tuition reimbursement

Paid time off

Job summary

Elior North America seeks an HR Coordinator to support employees and managers, ensuring HR inquiries and transactions are handled accurately and promptly. You’ll manage Zendesk tickets, maintain SAP SuccessFactors data, and partner with Payroll, Talent Acquisition, and HR Centers of Excellence to deliver a positive employee experience.

Day-to-day duties include onboarding, HR reporting, and HR program support, with a strong emphasis on customer service and data accuracy in a hybrid Houston

Qualifications

• Working knowledge of HR processes, employee transactions, and HR systems.
• Strong problem-solving, critical thinking, and organizational skills.
• Excellent written and verbal communication, professional employee support.
• High attention to detail and data accuracy.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Familiarity with HR policies and HR procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation for employees and managers.
• Ability to interact effectively with employees, managers, HR teams, and external partners.

Responsibilities

• Respond to HR inquiries and assist with timely resolution.
• Manage Zendesk tickets and service requests per SLAs.
• Maintain accurate employee data and org structures in SAP SuccessFactors.
• Assist with onboarding activities and HR transactions.
• Process unemployment claims and related documentation.
• Support HR reporting, data validation, and HR records.
• Maintain process documentation and standard work instructions.
• Gather information for routine employee relations inquiries.
• Assist payroll, timekeeping, and HR transactions with Payroll and Operations.
• Support HR programs and enterprise-wide initiatives.
• Maintain records and follow company policies.
• Partner with Centers of Excellence to provide timely support.
• Identify recurring questions and escalate as needed.

Skills

HR processes

HR systems

Problem solving

Communication

Data accuracy

MS Office

SAP SuccessFactors

Policy adherence

Time management

Customer service

Stakeholder mgmt

Tools

Zendesk

SAP SuccessFactors

FraME.wrk

Job description

Elior North America seeks an HR Coordinator to support employees and managers, ensuring HR inquiries and transactions are handled accurately and promptly. You’ll manage Zendesk tickets, maintain SAP SuccessFactors data, and partner with Payroll, Talent Acquisition, and HR Centers of Excellence to deliver a positive employee experience.

Day-to-day duties include onboarding, HR reporting, and HR program support, with a strong emphasis on customer service and data accuracy in a hybrid Houston