HR Coordinator

The Fountain Group; Indianapolis (IN); Hybrid; USD 34,440 - 38,572; Full time

Benefits offered by this job

Referral Bonus

Job summary

A national staffing firm is seeking an HR Coordinator for a prominent client in Indianapolis, IN. This hybrid role requires 2+ years of HR experience, support for employee inquiries through a case management system, and proficiency in HRIS like Workday HCM. Responsibilities include managing employee cases, maintaining HR knowledge base, and assisting in HR projects. The position offers competitive pay of $25 - $28/hr for a 10-month assignment.

Qualifications

• 2+ years of HR experience in a shared services environment.
• Experience with ticketing systems required.
• Strong understanding of HR policies and data confidentiality.

Responsibilities

• Provide HR shared services support to employees and managers.
• Manage and document employee cases using ticketing systems.
• Leverage Workday HCM to support employee inquiries and process transactions.
• Maintain and update HR knowledge base content.
• Assist with HR projects, system enhancements, and testing initiatives.

Skills

HR experience

Case management system experience

Workday HCM or similar HRIS

Proficiency with Google Workspace

Excellent communication skills

Organizational skills

Problem-solving skills

Tools

Salesforce

ServiceNow

Zendesk

Google Workspace

Slack

Job description

The Fountain Group, a national staffing firm, are currently seeking an HR Coordinator for a prominent client of ours. This position is located in Indianapolis, IN.

Job Description

• Pay: $25 - 28/hr
• 10-month assignment
• Hybrid role - 3 days onsite
• You will provide HR shared services support to employees and managers, responding to inquiries related to benefits, time off, compensation, HR policies, and employee data via a case management system.
• You will manage and document employee cases using ticketing systems (Salesforce, ServiceNow, Zendesk, etc) ensuring timely resolution and data accuracy.
• You will leverage Workday HCM to support employee and manager self-service inquiries and process transactions/corrections as needed.
• You will maintain and update HR knowledge base content while identifying process improvements to enhance employee experience.
• You will assist with HR projects, system enhancements, and user acceptance testing initiatives.

Qualifications

• 2+ years of HR experience, preferably within a shared services environment (3-10 years target range)
• Experience working in a case management/ticketing system required
• Workday HCM or similar HRIS experience highly preferred
• Strong understanding of HR policies, processes, and employee data confidentiality
• Proficiency with Google Workspace and Slack
• Excellent communication, organizational, and problem-solving skills in a fast-paced environment

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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