HR Coordinator

Elior; Houston (TX); Ibrido; USD 50.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical (FT Employees)

Dental

Vision

401k

Paid Time Off

Sick Time

Holiday Pay

Tuition Reimbursement (FT Employees)

Commuter Benefits (Parking and Transit

EAP

Descrizione del lavoro

Elior North America is seeking a Human Resources Coordinator in Houston to support employees, managers, and Operations with HR inquiries and transactions. You will handle Zendesk tickets, maintain SAP SuccessFactors data, and collaborate with Payroll, Talent Acquisition, and HR Centers of Excellence to deliver a positive employee experience.

The role covers onboarding, reporting, and HR programs, emphasizing accuracy, service quality, and timely resolution.

Competenze

• Understanding of HR processes and employee transactions.
• Ability to maintain accurate employee data and records.
• Proficient in MS Office and HRIS systems, esp. SAP SuccessFactors.
• Excellent written and verbal communication with professional employee support.
• Ability to learn and communicate HR policies and procedures.

Mansioni

• Respond to HR inquiries and support timely resolution.
• Manage Zendesk tickets and service requests per SLAs.
• Maintain employee data and organizational structures in SAP SuccessFactors.
• Assist with onboarding activities and HR transactions.
• Process unemployment claims and related documentation.
• Support HR reporting and data validation tasks.
• Maintain HR process documentation and standard work instructions.
• Assist payroll, timekeeping, and HR transactions with Payroll and Operations.

Conoscenze

HR processes

Problem solving

Communication

Data accuracy

MS Office

HR policies

Multitasking

Customer service

Interpersonal skills

Time management

Strumenti

SAP SuccessFactors

Descrizione del lavoro

Job Reference Number:

43171

Employment Type:

Full-Time, Hybrid Segment: Elior Corporate

Brand:

ENA Corporate

Location:

4920 Westway Park Blvd, Houston, TX 77041

The Role at a glance:

As a Human Resources Coordinator, you will provide responsive and professional support to employees, managers, and Operations by helping ensure HR inquiries and transactions are handled accurately and efficiently. You will manage employee support requests through the Zendesk ticketing system, maintain employee data within SAP SuccessFactors, and partner with Segment HR, Payroll, Talent Acquisition, and HR Centers of Excellence to provide a positive employee experience.

This role supports day-to-day HR operations, onboarding activities, reporting, and HR programs while maintaining a strong focus on customer service, accuracy, and timely resolution.

What you'll be doing:

• Respond to employee, manager, and Operations HR inquiries and assist with timely resolution.
• Manage Zendesk tickets and service requests in accordance with established service level expectations.
• Maintain accurate employee data, organizational structures, and position information in SAP SuccessFactors (FraME.wrk).
• Assist with employee onboarding activities and related HR transactions.
• Process unemployment claims and assist with related documentation.
• Assist with HR reporting, data validation, employee records, and other HR administrative activities.
• Follow established HR procedures and assist with maintaining process documentation and standard work instructions.
• Gather information for routine employee relations inquiries and elevate questions or concerns as appropriate.
• Assist employees and managers with payroll, timekeeping, and HR transactions by partnering with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives as assigned.
• Maintain accurate records and follow established company policies, procedures, and employment requirements.
• Partner with HR Centers of Excellence to provide timely and consistent support to employees and managers.
• Identify recurring employee questions or issues and bring them to the appropriate team for review.

What we're looking for:

Must-Haves:

• Working knowledge of HR processes, employee transactions, and HR systems.
• Strong problem-solving, critical thinking, and organizational skills.
• Excellent written and verbal communication skills, with the ability to provide professional and responsive employee support.
• High attention to detail and commitment to data accuracy.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook); experience with HRIS systems, preferably SAP SuccessFactors.
• Ability to learn, follow, and communicate HR policies and procedures.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced, service-focused environment.
• Strong customer service orientation with a focus on providing a positive employee and manager experience.
• Ability to interact effectively with employees, managers, HR teams, and external partners at all levels.

Nice-to-Haves:

• Previous experience in Human Resources or a related administrative or customer service role.
• Experience with SAP SuccessFactors or a similar HRIS systems.
• Familiarity with HR reporting, data validation, and HR process audits.
• Experience in the food service or hospitality industry.
• Bilingual (English/Spanish) skills.

Where you'll be working:

This position is based at Elior’s corporate Houston,TX office, Monday - Thursday in office and remote on Fridays.

Houston Office Location: 4920 Westway Park Blvd, Houston, TX 77041

Compensation Range:

$55,000 on an annual basis

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer:

This job description can be revised by management as needed.