HR Coordinator

richmond; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

The University is seeking an HR Coordinator to serve as the first point of contact for HR, delivering friendly and professional service to employees, students, applicants, and visitors. Responsibilities include front desk support, policy guidance, records management, and cross-functional administrative tasks to keep HR operations running smoothly.

Ideal candidates will demonstrate strong communication, organization, and problem-solving skills while handling high inquiry volumes in a fast-paced

Qualifications

• Demonstrated commitment to providing exceptional customer service and creating a positive employee experience.
• Excellent interpersonal and relationship-building skills with employees, students, and colleagues.
• Strong verbal and written communication skills with open, collaborative, and professional style.
• Ability to resolve customer concerns calmly, professionally, and efficiently with sound judgment.
• Close attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills to meet deadlines.

Responsibilities

• Greet employees, students, applicants, visitors, and vendors in a professional, welcoming manner.
• Respond to in-person, phone, and email HR inquiries regarding services, policies, benefits, payroll, and university information.
• Assist with HR policies, compliance, I-9 forms, and maintaining accurate records.
• Provide administrative and operational support to the HR department, including scheduling and data entry.
• Schedule meetings, interviews, and department events; support special projects as needed.
• Serve as a backup to HR staff and maintain an organized and efficient front desk.

Skills

Customer service

Interpersonal skills

Communication skills

Professionalism

Attention to detail

Organizational skills

Time management

Job description

Job Description

POSITION SUMMARY:

The Human Resources (HR) Coordinator is the first point of contact for Human Resources, creating a welcoming, professional experience for employees, students, applicants, visitors, and the general public. This position is responsible for delivering outstanding customer service, resolving routine customer inquiries and concerns, and ensuring timely and accurate responses to a wide variety of HR-related requests.

The HR Coordinator proactively identifies customer needs, researches solutions, answers questions, and resolves issues while escalating complex matters to the appropriate HR team member. In addition to front-line customer support, this role performs administrative and operational duties that support the daily functions of the Human Resources department, including transaction processing, records management, scheduling, financial support, and special projects.

JOB DUTIES/RESPONSIBILITIES:

Front Desk Reception & Service - 50%

• Develops working knowledge of HR policies, practices, and established compliance requirements to provide accurate information and support routine HR processes
• Serves as the primary point of contact for the Human Resources department, greeting employees, students, applicants, visitors, and vendors in a professional, courteous, and welcoming manner.
• Responds to a high volume of in-person, telephone, and email inquiries regarding HR services, policies, benefits, payroll, compensation, talent management, employment opportunities, and general University information.
• Delivers exceptional customer service through active listening, identifying employee needs, and providing accurate, timely, and effective information or assistance.
• Resolves routine customer questions and concerns independently through research, sound judgment, and knowledge of HR processes and policies while appropriately escalating complex issues.
• Ensures adequate follow-up with employees, department representatives, and managers as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.
• Maintains a welcoming, organized, and customer-focused reception area that reflects professionalism and operational excellence.
• Receives, reviews, and processes documents pertaining to compliance needs for employees, including I-9 forms; audits information for completeness and accuracy with established policy and procedural requirements.

Administrative & HR Operations Support - 30%

• Manages Administrative Floater requests/assignments by matching assignments with the most qualified available floater.
• Maintains office supply inventory; coordinates supply orders for HR staff; organizes and maintains an orderly supply/break room.
• Coordinates office equipment, maintenance, and compliance needs.
• Assists HR department with administrative support such as document preparation, mailings, and data entry support.
• Assists with scanning, filing, mail distribution, scheduling, data cleanup, and other administrative support activities.
• Maintains office supplies and department purchasing.
• Helps maintain organized workspaces and shared office areas to promote an efficient customer experience.

Financial & Administrative support - 10%

• Allocates credit card expenses to the appropriate account and reconciles procurement card statements on a monthly basis.
• Allocates expenses and pays invoices as requested by HR staff.
• Monitors, tracks, and reconciles actual departmental expenses as compared to budgeted expenses on a monthly basis
• Maintains appropriate documentation to support departmental expenses.
• Enters and maintains departmental contracts in the Contract Management System.

Other Duties - 10 %

• Provides backup and assistance to HR Representatives on a rotational basis or as otherwise required.
• Schedules meetings, interviews, and department events as needed.
• Assists various HR areas with assignments, special projects, or events as assigned.

WORKING CONDITIONS/PHYSICAL EFFORT:

In person 8:30am - 5:00pm Monday - Friday

Office environment

No or very limited exposure to physical risk

No or very limited physical effort required

QUALIFICATIONS:

• Demonstrated commitment to providing exceptional customer service and creating a positive employee experience.
• Excellent interpersonal skills with the ability to build positive relationships with employees, students, and colleagues.
• Strong verbal and written communication skills with an emphasis on open, collaborative, and professional communication.
• Demonstrated commitment to employee excellence through responsiveness, professionalism, respect, and accountability.
• Ability to resolve customer concerns calmly, professionally, and efficiently while exercising sound judgment.
• Close attention to detail with the ability to maintain accuracy while managing multiple priorities.
• Strong organizational and time management skills with the ability to meet deadlines in a fast-paced environment.
• Ability to