HR Compliance & Client Success Partner

Insperity; Montgomery (AL); On-site; USD 54,900 - 61,600; Full time

Job summary

Insperity in Montgomery, Alabama is seeking a Human Resource Representative to partner with clients and assist the HR Specialists in delivering compliance-based services in line with federal and state laws. The role emphasizes consistent processes, policy development, and liability mitigation.

The position involves coordinating with HR stakeholders, supporting handbooks and time-off tracking projects, and guiding service providers on proper HR process usage to stay compliant with evolving

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree in Human Resources, Business Administration, or related field, or equivalent work experience is preferred.
• One to two years of Human Resources experience preferred.
• Familiarity with HR best practices with emphasis on federal, state and local laws and regulations.
• Strong customer service experience in a team environment.
• Interaction with multiple internal and external business units.
• Effective written and verbal communication skills.
• Detail‑oriented with the ability to multi‑task and prioritize.
• Effective problem‑solving/decision‑making skills.
• Effective time‑management skills.
• Adaptive, resilient, and able to negotiate and influence behavior toward positive outcomes.
• Ability to determine and utilize appropriate methods of dealing with human behavior in a variety of business circumstances.
• Basic presentation skills.
• Project management skills and experience in managing multiple projects.
• Proficient use of Microsoft Office programs, experience using customer relationship management software, and demonstrated ability to learn other application programs as needed.

Responsibilities

• Contribute to managing key client HR services focusing on liability management, policy and handbook development, and tracking solutions.
• Consult with pertinent Human Resource Specialists, managers and HRCOE as needed.
• Provide support with projects such as handbooks, policy development, implementing time off tracking, and other foundational HR compliance items for new and existing clients to enhance productivity and reduce liability.
• Act as a subject matter expert and provide guidance and advice to service providers on appropriate use of Insperity HR processes to maintain compliance with changing federal and state employment laws related to Paid Sick, PTO, mandatory leave requirements, etc.
• Interact with clients to gain knowledge of their HR practices, goals and objectives; make recommendations utilizing knowledge from various HR disciplines to address client needs and follow up to ensure satisfaction.
• Collaborate with internal departments and Field Service personnel to design customized client policies and communicate directly with clients.
• Identify opportunities for the Human Resource Specialist to engage additional Insperity services based on client interactions.
• Assist with formal and informal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience.
• Partner with Human Resource Specialists to notify clients of mandated requirements, schedule, coordinate, and facilitate/support liability‑management training compliance for client worksite employees.
• Document, review, and monitor tracking mechanisms of assigned projects to ensure timely delivery of HR service activities.
• Share accountability in the customer relationship.

Skills

Customer service

Communication skills

Time management

Problem solving

Presentation skills

Microsoft Office

CRM software

Education

High School Diploma or equivalent

Bachelor’s Degree in Human Resources, Business Administration, or related field

Tools

CRM software

Job description

Insperity in Montgomery, Alabama is seeking a Human Resource Representative to partner with clients and assist the HR Specialists in delivering compliance-based services in line with federal and state laws. The role emphasizes consistent processes, policy development, and liability mitigation.

The position involves coordinating with HR stakeholders, supporting handbooks and time-off tracking projects, and guiding service providers on proper HR process usage to stay compliant with evolving