HR & Client Services Manager | Recruiter & Care Coord

All-Ways-Caring-Homecare; Rock Hill (SC); On-site; USD 22,000 - 25,000; Full time

Job summary

All Ways Caring HomeCare in Rock Hill, SC is seeking a Customer Service Manager/HR Designee (CSM/HR) to coordinate quality care and customer service, assign staff, schedule client services, and ensure compliance. This on-site role runs Monday–Friday 8am–4:30pm.

You will support HR functions including recruiting, onboarding, training, and HR file upkeep, while collaborating with the care team to maintain high standards for clients and staff.

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Demonstrates sound decision-making based on available information and applies appropriate judgment within the role.
• Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Communicates clearly and professionally in both oral and written formats.
• Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed.
• Adapts to changing priorities, processes, or environments and learns new tasks as needed.
• Works effectively with minimal supervision and takes ownership of assigned responsibilities.

Responsibilities

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client's plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Direct and participate in on call responsibilities as needed.
• Other duties as assigned

Skills

Decision making

Task management

Clear communication

Collaboration

Adaptability

Independent work

Professional conduct

Multitasking

Education

High school diploma or GED; some college coursework or Associates degree preferred

Tools

Microsoft O365

Scheduling

HRIT

Job description

All Ways Caring HomeCare in Rock Hill, SC is seeking a Customer Service Manager/HR Designee (CSM/HR) to coordinate quality care and customer service, assign staff, schedule client services, and ensure compliance. This on-site role runs Monday–Friday 8am–4:30pm.

You will support HR functions including recruiting, onboarding, training, and HR file upkeep, while collaborating with the care team to maintain high standards for clients and staff.