HR & Client Services Lead

Strategic Focus Educational Services; Dallas (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Competitive salary

Job summary

Strategic Focus, LLC is seeking an HR & Client Services Lead to manage day-to-day HR operations for multiple nonprofits and client accounts in Dallas, TX. This role reports to the Principal / CEO and supports both client service delivery and internal operations, including education services.

The ideal candidate brings a strong HR foundation, judgment, and the ability to work independently within defined parameters while escalating high-risk matters to the Principal.

Qualifications

• 2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar).
• Strong knowledge of employee relations, HR compliance, and HR operations.
• Experience supporting multiple stakeholders or client groups.
• Excellent written and verbal communication skills.
• High level of professionalism, discretion, and sound judgment.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations.
• Execute onboarding, offboarding, policy implementation, and compliance tracking.
• Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation).
• Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes.
• Maintain HR documentation, audit readiness, and personnel file integrity across client accounts.
• Support implementation of HR best practices aligned with client goals and organizational standards.

Skills

HR Generalist

Employee relations

HR compliance

Multistakeholder management

Communication skills

Tools

APS HRIS

Paycom

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

HR & Client Services Lead

Company: Strategic Focus, LLC

Location: Dallas, TX (Not a Remote Role)

Reports To: Principal / CEO

Position Summary

Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division.

This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.

Key Responsibilities

Client HR Service Delivery

• Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
• Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
• Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
• Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
• Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
• Support implementation of HR best practices aligned with client goals and organizational standards

Employee Relations & Compliance Support

• Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
• Support investigations through fact-gathering, documentation, and coordination
• Ensure compliance with federal, state (Texas), and local employment laws and internal policies
• Assist with policy updates, handbook rollouts, and compliance initiatives

Client Experience & Operations

• Ensure consistent, high-quality service delivery across all client engagements
• Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
• Support development and refinement of internal SOPs, templates, and service models
• Maintain strong, professional relationships with client stakeholders

Internal Operations Support

• Support operational execution of Strategic Focus Educational Services, including:
  • Tutor onboarding and documentation compliance
  • Scheduling coordination and communication
  • Tracking attendance, deliverables, and reporting requirements
• Assist with process standardization and administrative workflows across service lines
• Support internal projects, reporting, and operational improvements as needed

Decision-Making & Escalation Framework

This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.

Independently Handles:

• Routine HR operations and documentation
• Recruiting coordination and onboarding processes
• Standard employee relations documentation (drafting and coordination)
• Client communication on routine HR matters

Escalates to Principal:

• Termination decisions and high-risk employee relations matters
• Formal investigations and sensitive complaints
• Organizational restructuring or strategic workforce decisions
• Board-level or executive advisory situations

Qualifications

Required:

• 2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar)
• Strong working knowledge of employee relations, HR compliance, and HR operations
• Experience supporting multiple stakeholders or client groups
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and sound judgment
• Strong organizational skills with the ability to manage multiple priorities

Preferred:

• Experience supporting nonprofit organizations or mission-driven environments
• Familiarity with HRIS systems (APS, Paycom, or similar)
• Experience in consulting or multi-client environments
• Exposure to education, workforce development, or program operations

Key Competencies

• Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
• Execution Excellence: Strong follow-through and attention to detail
• Client Service Orientation: Professional, responsive, and solutions-focused
• Adaptability: Comfortable working across diverse clients and service lines
• Process Discipline: Ability to build and follow structured workflows
• Communication: Clear, professional, and confident in both written and verbal formats