HR Client Services Lead

Strategic Focus; Dallas (TX); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

Strategic Focus is seeking an HR & Client Services Lead in Dallas, TX. This role entails managing daily HR operations, supporting client needs, and ensuring compliance with employment laws. The ideal candidate should possess at least 4–7 years of HR experience, strong communication skills, and the ability to handle sensitive issues. The firm offers a competitive salary and comprehensive benefits, including health and dental insurance. This is an on-site position, requiring a high level of professionalism and judgment.

Qualifications

• 4–7+ years of progressive HR experience (HR Generalist, HRBP, or similar).
• Strong working knowledge of employee relations, HR compliance, and HR operations.
• Experience supporting multiple stakeholders or client groups.

Responsibilities

• Serve as a primary HR contact for assigned clients.
• Manage day-to-day HR operations and employee relations.
• Support recruitment and ensure high-quality service delivery.

Skills

Employee relations

HR compliance

Organizational skills

Written and verbal communication skills

Client service orientation

Tools

HRIS systems (APS, Paycom)

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

HR & Client Services Lead

Company: Strategic Focus, LLC
Location: Dallas, TX (Not a Remote Role)
Reports To: Principal / CEO

Position Summary

Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division. This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.

Key Responsibilities

Client HR Service Delivery

• Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
• Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
• Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
• Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
• Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
• Support implementation of HR best practices aligned with client goals and organizational standards

Employee Relations & Compliance Support

• Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
• Support investigations through fact-gathering, documentation, and coordination
• Ensure compliance with federal, state (Texas), and local employment laws and internal policies
• Assist with policy updates, handbook rollouts, and compliance initiatives

Client Experience & Operations

• Ensure consistent, high-quality service delivery across all client engagements
• Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
• Support development and refinement of internal SOPs, templates, and service models
• Maintain strong, professional relationships with client stakeholders

Internal Operations Support

• Support operational execution of Strategic Focus Educational Services, including:
  • Tutor onboarding and documentation compliance
  • Scheduling coordination and communication
  • Tracking attendance, deliverables, and reporting requirements
• Assist with process standardization and administrative workflows across service lines
• Support internal projects, reporting, and operational improvements as needed

Decision-Making & Escalation Framework

This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.

Independently Handles

• Routine HR operations and documentation
• Recruiting coordination and onboarding processes
• Standard employee relations documentation (drafting and coordination)
• Client communication on routine HR matters

Escalates to Principal

• Termination decisions and high-risk employee relations matters
• Formal investigations and sensitive complaints
• Organizational restructuring or strategic workforce decisions
• Board-level or executive advisory situations

Qualifications

Required

• 4–7+ years of progressive HR experience (HR Generalist, HRBP, or similar)
• Strong working knowledge of employee relations, HR compliance, and HR operations
• Experience supporting multiple stakeholders or client groups
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and sound judgment
• Strong organizational skills with the ability to manage multiple priorities

Preferred

• Experience supporting nonprofit organizations or mission-driven environments
• Familiarity with HRIS systems (APS, Paycom, or similar)
• Experience in consulting or multi-client environments
• Exposure to education, workforce development, or program operations

Key Competencies

• Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
• Execution Excellence: Strong follow-through and attention to detail
• Client Service Orientation: Professional, responsive, and solutions-focused
• Adaptability: Comfortable working across diverse clients and service lines
• Process Discipline: Ability to build and follow structured workflows
• Communication: Clear, professional, and confident in both written and verbal formats