Director of Human Resources

E Service Point; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

E Service Point is seeking a Director of HR to lead our Not-for-Profit HR Services team from Chicago. You’ll shape HR strategy and operational excellence for a portfolio of nonprofit clients across education, social services, and community-based sectors.

You’ll work with internal generalists and client leadership to align HR practices with each organization’s mission and goals. You will guide policy, support unionized environments, and serve as a trusted advisor to Executive Directors, CEOs, and

Responsibilities

• Strategic Talent Leadership – Design and implement strategy, learning and development, and succession planning initiatives tailored to client needs.
• Inform strategy, navigate complex workforce matters, and support executive decision-making.
• Serve as a trusted strategic advisor and HR thought partner, partnering effectively with Executive Directors, CEOs, and Boards of Directors to provide sound counsel, influence decision-making, and advance organizational priorities.

Job description

As the Director of HR within our Not-for-Profit HR Services Team, you’ll play a key role in leading HR strategy and operations for a portfolio of clients across sectors like education, social services, and community-based nonprofits. You’ll work closely with internal generalists and client leadership, ensuring alignment between HR best practices and each organization’s unique mission and goals. From shaping policy to supporting unionized environments, you’ll be a trusted advisor and strategic partner.

Key Responsibilities

Strategic Talent Leadership

• Design and implement strategy, learning and development, and succession planning initiatives tailored to client needs.
• Inform strategy, navigate complex workforce matters, and support executive decision-making.
• Serve as a trusted strategic advisor and HR thought partner, partnering effectively with Executive Directors, CEOs, and Boards of Directors to provide sound counsel, influence decision-making, and advance organizational priorities.

Client-Facing HR Management

• Serve as the HR lead for client organizations – remotely and onsite – providing direct support to client leadership and staff.
• Provide guidance on a broad range of HR issues, including accommodations, employee relations, terminations, benefits administration, onboarding, and HRIS systems.
• Lead new client onboarding by facilitating discovery sessions, conducting organizational assessments, identifying key priorities and risks, and developing implementation plans that establish a strong foundation for long-term client success.

Compliance & Best Practices

• Ensure compliance with local, state, and federal employment laws and regulations, as well as grant requirements, through regular audits and reporting.
• Design, facilitate, and deliver engaging presentations and training on HR best practices, employment law, leadership development, compliance, and organizational effectiveness for employees, managers, and executive leadership.

People Operations and Systems

• Oversee HR operations across multiple clients.
• Manage employee ”hire to retire” lifecycle best practices.
• Lead HRIS integrations and improve system workflows with an eye on AI integration and enhancements.
• Demonstrate strong technology aptitude and the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery.
• Document internal and client SOPs and workflows.

Team Supervision

• Manage and support HR team members assigned to client accounts.
• Foster collaboration and continuous improvement across all touchpoints.
• Serve as a hands-on leader who is willing and able to perform HR Generalist responsibilities as business needs require.

Accountability and Results

• Demonstrate a growth mindset by actively seeking, embracing, and applying feedback from clients and organizational leadership to continuously improve performance, strengthen partnerships, and enhance service delivery.
• Demonstrate end-to-end ownership and accountability for overall client team performance and results, service delivery, client satisfaction, and achievement of strategic and operational objectives.
• Highly responsive, organized, and deadline-driven, with ability to effectively manage multiple priorities while delivering high-quality work on time and in a fast-paced environment.
• Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.