HR Business Partner - Regional

epicorsoftware; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Epicor Software is seeking a regional Human Resources Business Partner to support employees and leaders across the United States and Canada. You will serve as a trusted HR generalist and advisor on employee relations, performance management, talent development, and change initiatives within a growing ERP software environment.

You will partner with HR Centers of Excellence and leaders across product development, professional services, and customer support to translate business priorities into

Qualifications

• 5+ years of HRBP or HR generalist experience, preferably in tech/SaaS.
• Strong knowledge of US/Canada employment laws and HR practices.
• Experience conducting objective employee relations investigations.
• Experience guiding organizational change and growth through people programs.

Responsibilities

• Advise leaders across the US and Canada on employee relations, performance management, organizational effectiveness, talent planning, and change initiatives.
• Translate workforce needs into actionable HR strategies and programs.
• Provide day-to-day HR generalist support across onboarding, development, performance, mobility, engagement, and offboarding.
• Coach managers to set clear performance expectations and address performance concerns.

Skills

Employee relations

Performance management

Talent development

Org development

Change management

US/CA employment law

Job description

We are seeking a hands-on Regional Human Resources Business Partner to support employees and leaders across the United States and Canada. This role will serve as a trusted HR generalist and advisor across employee relations, HR compliance, performance management, talent development, organizational effectiveness, and change management.

As part of the Global HR Business Partner organization, you will partner with functional HR Business Partners, HR Centers of Excellence, and leaders across product development, implementation and professional services, customer support, sales, operations, and corporate functions. You will help translate business priorities into practical people solutions that support growth, innovation, customer success, and operational excellence within an ERP software environment.

This role will also contribute to the advancement of AI-enabled HR solutions within the HR Business Partner Center of Excellence. You will identify opportunities to streamline HR processes, improve manager and employee experiences, and responsibly apply AI to increase efficiency, consistency, and data-informed decision-making.

What You Will Be Doing

• Serve as a trusted advisor to leaders and managers across the United States and Canada, providing guidance on employee relations, performance management, organizational effectiveness, talent planning, and change initiatives.
• Assess current and future workforce needs and translate business priorities into actionable HR strategies and programs.
• Provide day-to-day HR generalist support throughout the employee lifecycle, including onboarding, development, performance, mobility, engagement, and offboarding.
• Partner with leaders to establish clear performance expectations, address performance concerns, and implement effective coaching and improvement plans.
• Manage and resolve complex employee relations matters, including conducting timely, thorough, impartial, and well-documented investigations.
• Maintain working knowledge of applicable federal, state, provincial, and local employment laws and regulations across the United States and Canada.
• Partner with Legal and other HR leaders to manage employment risk, interpret legislation, update policies, and ensure consistent application of HR practices.
• Monitor employment law and regulatory developments and recommend appropriate updates to regional policies, procedures, manager guidance, and employee communications.
• Analyze workforce trends, HR metrics, engagement data, and employee feedback to identify risks and opportunities and develop practical recommendations for the US and Canada region.
• Support organizational change associated with business growth, technology adoption, restructuring, acquisitions, and evolving operating models.
• Partner with functional HR Business Partners and HR Centers of Excellence, including Talent Acquisition, Total Rewards, Learning and Development, HR Operations, HRIS, and Facilities.
• Design and deliver manager enablement, employee engagement, and communication programs that strengthen culture and improve the employee experience.
• Contribute to the development of scalable HRBP tools, playbooks, templates, and operating practices for a growing global software organization.
• Identify opportunities to use AI and automation to improve HR service delivery, manager self-service, policy navigation, case intake, reporting, documentation, and workforce insights.
• Support the CHRO with Environmental, Social, and Governance reporting and continuous improvement.
• Pilot and scale responsible AI solutions in partnership with HR Operations, HRIS, Information Security, Legal, and Data Privacy teams.
• Ensure AI-enabled HR solutions operate with appropriate human oversight, confidentiality, privacy, security, legal compliance, and bias-mitigation controls.
• Measure the impact of HR process improvements through efficiency, adoption, service quality, employee experience, and risk-reduction metrics.

What You Will Likely Bring

• 5+ years of progressive HR Business Partner or HR generalist experience; experience supporting a technology, SaaS, ERP, or other B2B software organization is strongly preferred.
• Broad knowledge of employee relations, performance management, talent management, organizational development, compensation practices, workforce planning, and employment compliance.
• Practical knowledge of United States and Canadian employment laws and HR practices, with the ability to recognize when legal partnership is required.
• Demonstrated experience conducting objective employee relations investigations and advising leaders through sensitive and complex situations.
• Experience supporting leaders and teams through organizational change, growth, restructuring, and evolving business priorities.
• Strong business acumen and the ability to understand how product, engineering, implementation, professional services, customer support, sales, and corporate teams contribute to an ERP software business.
• Experience working effectively in a gl