HR Benefits Consultant

University of North Carolina at Greensboro; Greensboro (NC); Hybrid; USD 53,000 - 55,000; Full time

Job summary

The University of North Carolina at Greensboro is seeking an HR Benefits Consultant to oversee the administration and implementation of university employee benefits programs. The role requires strong benefits knowledge, compliance with laws, and effective communication with stakeholders and vendors.

This hybrid position supports in-person collaboration at the Greensboro office, working with HR teams to ensure accurate benefits delivery and reporting.

Qualifications

• Graduation from a four-year college or university.
• Experience analyzing, interpreting, applying and promoting benefits policies.
• Excellent written and verbal communication and organizational skills with counseling experience.

Responsibilities

• Manage data integrations and monitor data quality in HR systems.
• Resolve discrepancies in retirement, insurance, and other benefit files.
• Coordinate file spec changes with IT and external vendors.
• Support complex benefit-related cases with HR Business Partners.
• Assist in drafting policy and procedures for benefits administration.

Skills

Communication

Counseling

Organization

Customer service

Education

Bachelor's degree or equivalent

Tools

Banner ERP

Microsoft Excel

Job description

Position Number:

013941

Functional Title:

HR Benefits Consultant

Position Type:

Administration - Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with over 19,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The Department of Human Resources commits to the creation of a collaborative and responsive University by attracting, retaining, and developing a diverse community of talented individuals in support of the University’s mission. The Department is dedicated to providing state-of-the-art employee services including talent management, professional development and organizational capacity, compensation, employee benefits, wellness and work/life balance, rewards and recognition, records management, employee relations, and human resource information systems that promote innovation and creativity.

Position Summary:

The University Human Resources Benefits Consultant plays a crucial role in supporting the administration and implementation of employee benefits programs at the university. This position requires a strong understanding of benefits administration, compliance with relevant laws and regulations, and excellent communication skills. This position will work closely with university stakeholders, employees, and benefit vendors to ensure effective and efficient delivery of benefits services. Tasks will include program administration, accounting functions, technical support, and team reinforcement. NOTE: This position is designated as hybrid, requiring a minimum of three (3) days per week of in-person work at the assigned Greensboro office location.

Minimum Qualifications:

Graduation from a four-year college or university and two years of progressively responsible experience in Benefits administration. Experience analyzing, interpreting, applying, communicating and promoting benefits related policies and procedures required. Excellent communication (written and oral) and organizational skills with a demonstrated ability in counseling employees, supervisors and other staff on retirement and other benefit related options. Experience in higher education or the public service sector preferred.

Preferred Qualifications:

• General knowledge of benefit programs including: retirement plans, Family Medical Leave, Workers’ Compensation, disability insurance, medical insurance and other insurance under IRC 125
• Demonstrated attention to detail and accuracy in the interpreation and application of benefit policies
• Proven ability to meet recurring deadlines and resolve issues in a timely and effective manner
• Outstanding customer service that shows empathy, cultivates an excellent rapport with employees and retirees, and an ability to communicate effectively with varying needs and level of comprehension
• Experience with Banner ERP systems for Universities
• Strong Microsoft Excel skills

Recruitment Range:

$53,000-$54,590

Org #-Department:

Human Resources - 58401

Job Open Date:

09/24/2026

Job Close Date:

10/08/2026

Open Until Filled:

No

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Key Responsibility:

Managing data integrations

Essential Tasks:

• Monitoring and resolving data issues in the Empyrean platform
• Resolving discrepancies in various benefit files including retirement, insurance, and other similar data files (e.g., NC Flex benefits)
• Coordinating file spec changes with IT and external vendors

Percentage Of Time:

30

Key Responsibility:

Researching and resolving complex employee issues

Essential Tasks:

• Working with HR Business Partners on problematic FML, Workers’ Compensation, disability, and other such cases involving employees being out on a permanent or intermittent basis.
• Assisting General Counsel with records requests (e.g., public records, records for legal cases, etc.).
• Researching the intersections of complex FML and Workers’ Comp situations and developing options on returning employees to the workplace, accommodations that may be needed, coordination of benefits, etc.
• Resolving recordkeeping discrepancies and ensuring recordkeeping processes are reliabile (e.g., FML tracking, shared leave, etc.).
• Researching and resolving retirement correction issues.

Percentage Of Time:

20

Key Responsibility:

Employee Consultations

Essential Tasks:

• Consult with employees separated due to RIF, and other involuntary separations informing them of benefit options including continuation of insurance, retirement options, etc.
• Provide consultations for non-standard retirements, including phased retirement.
• Consult with employees applying for disability benefits and assist them in getting the necessary documentation to apply for benefits.
• Serve as a resource for employees, addressing inquiries and concerns related to general benefits administration.

Percentage Of Time:

20

Key Responsibility:

Coordination with benefit vendors and TPA’s

Essential Tasks:

• Establish and maintain strong relationships with benefit vendors, consultants, and third-party administrators.
• Coordinate with benefit vendors, consultants, and third-party administrators to ensure accurate and timely processing of enrollments, terminations, and claims
• Research and resolve non-standard issues regarding employee coverage, reporting or other matters.
• Coordinate vendor communications to employees and virtual or on-campus visits.

Percentage Of Time:

10

Key Responsibility:

Other consultant responsibilities

Essential Tasks:

• Support the needs of the Benefits Team with decisions related to sensitive and complex FML, Workers’ Compensation, disability, and other situations.
• Provide support in emotionally charged customer service interactions.
• Provide guidance on payroll related decisions around deductions and leave administration as needed.
• Assist in drafting policy and procedure on processes pertaining to benefits administration (e.g., leave polices, employee outprocessing, etc.)

Physical Effort:

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Preparing/Analyzing figures - C, Vision-Visual inspection - C, Hearing - F, Talking - F, Sitting - F, Lifting-0-30 lbs. - O

Work Environment:

Inside - C, Overtime - O