HR Benefits Consultant

The University of North Carolina

Greensboro, Northern (NC, KY)

Hybrid

USD 53,000 - 55,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Hybrid work model

Job summary

UNC Greensboro's University Human Resources Benefits Consultant plays a crucial role in supporting the administration and implementation of employee benefits programs at the university. This position requires a strong understanding of benefits administration, compliance with relevant laws and regulations, and excellent communication skills.

This position will work closely with university stakeholders, employees, and benefit vendors to ensure effective and efficient delivery of benefits services.

Qualifications

Graduation from a four-year college or university and two years of progressively responsible experience in Benefits administration.
Experience analyzing, interpreting, applying, communicating and promoting benefits related policies and procedures.
Excellent communication (written and oral) and organizational skills with a demonstrated ability in counseling employees, supervisors and other staff on retirement and other benefit related options.

Responsibilities

Monitoring and resolving data issues in the Empyrean platform.
Resolving discrepancies in various benefit files including retirement, insurance, and other similar data files (e.g., NC Flex benefits).
Coordinating file spec changes with IT and external vendors.
Researching and resolving complex employee issues.
Working with HR Business Partners on problematic FML, Workers’ Compensation, disability, and other such cases involving employees being out on a permanent or intermittent basis.
Assisting General Counsel with records requests (e.g., public records, records for legal cases, etc.).
Researching the intersections of complex FML and Workers’ Comp situations and developing options on returning employees to the workplace, accommodations that may be needed, coordination of benefits, etc.
Resolving recordkeeping discrepancies and ensuring recordkeeping processes are reliable.
Researching and resolving retirement correction issues.
Consult with employees separated due to RIF, and other involuntary separations informing them of benefit options including continuation of insurance, retirement options, etc.
Provide consultations for non-standard retirements, including phased retirement.
Consult with employees applying for disability benefits and assist them in getting the necessary documentation to apply for benefits.
Serve as a resource for employees, addressing inquiries and concerns related to general benefits administration.
Establish and maintain strong relationships with benefit vendors, consultants, and third-party administrators.
Coordinate with benefit vendors, consultants, and third-party administrators to ensure accurate and timely processing of enrollments, terminations, and claims
Research and resolve non-standard issues regarding employee coverage, reporting, or other matters.
Coordinate vendor communications to employees and virtual or on-campus visits.
Support the needs of the Benefits Team with decisions related to sensitive and complex FML, Workers’ Compensation, disability, and other situations.
Provide support in emotionally charged customer service interactions.
Provide guidance on payroll related decisions around deductions and leave administration as needed.
Assist in drafting policy and procedure on processes pertaining to benefits administration (e.g., leave polices, employee outprocessing, etc.)

Skills

Benefits administration

Communication skills

Customer service

Data analysis

Policy interpretation

Education

Bachelor's degree

Tools

Banner ERP

Job description

About UNC Greensboro

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with over 19,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by the Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Department of Human Resources commits to the creation of a collaborative and responsive University by attracting, retaining, and developing a diverse community of talented individuals in support of the University’s mission. The Department is dedicated to providing state-of-the-art employee services including talent management, professional development and organizational capacity, compensation, employee benefits, wellness and work/life balance, rewards and recognition, records management, employee relations, and human resource information systems that promote innovation and creativity.

Position Summary

The University Human Resources Benefits Consultant plays a crucial role in supporting the administration and implementation of employee benefits programs at the university. This position requires a strong understanding of benefits administration, compliance with relevant laws and regulations, and excellent communication skills. This position will work closely with university stakeholders, employees, and benefit vendors to ensure effective and efficient delivery of benefits services. Tasks will include program administration, accounting functions, technical support, and team reinforcement.

NOTE : This position is designated as hybrid, requiring a minimum of three (3) days per week of in-person work at the assigned Greensboro office location.

Minimum Qualifications

Graduation from a four-year college or university and two years of progressively responsible experience in Benefits administration. Experience analyzing, interpreting, applying, communicating and promoting benefits related policies and procedures required. Excellent communication (written and oral) and organizational skills with a demonstrated ability in counseling employees, supervisors and other staff on retirement and other benefit related options. Experience in higher education or the public service sector preferred.

Preferred Qualifications

General knowledge of benefit programs including: retirement plans, Family Medical Leave, Workers’ Compensation, disability insurance, medical insurance and other insurance under IRC 125
Demonstrated attention to detail and accuracy in the interpreation and application of benefit policies
Proven ability to meet recurring deadlines and resolve issues in a timely and effective manner
Outstanding customer service that shows empathy, cultivates an excellent rapport with employees and retirees, and an ability to communicate effectively with varying needs and level of comprehension
Experience with Banner ERP systems for Universities

Recruitment Range

$53,000-$54,590

Org # - Department

Human Resources - 58401

Job Open Date

09/24/2026

Job Close Date

10/08/2026

Open Until Filled

FTE

1.000

Type of Appointment

Permanent

Number of Months per Year

FLSA

Exempt

Key Responsibilities

________________________________________________________________________________________________________________________

Percentage Of Time 20

Key Responsibility

Monitoring and resolving data issues in the Empyrean platform
Resolving discrepancies in various benefit files including retirement, insurance, and other similar data files (e.g., NC Flex benefits)
Coordinating file spec changes with IT and external vendors

Percentage Of Time 30

Key Responsibility

Researching and resolving complex employee issues

Working with HR Business Partners on problematic FML , Workers’ Compensation, disability, and other such cases involving employees being out on a permanent or intermittent basis.
Assisting General Counsel with records requests (e.g., public records, records for legal cases, etc.).
Researching the intersections of complex FML and Workers’ Comp situations and developing options on returning employees to the workplace, accommodations that may be needed, coordination of benefits, etc.
Resolving recordkeeping discrepancies and ensuring recordkeeping processes are reliabile (e.g., FML tracking, shared leave, etc.).
Researching and resolving retirement correction issues.

Percentage Of Time 20

Key Responsibility

Employee Consultations

Consult with employees separated due to RIF , and other involuntary separations informing them of benefit options including continuation of insurance, retirement options, etc.
Provide consultations for non-standard retirements, including phased retirement.
Consult with employees applying for disability benefits and assist them in getting the necessary documentation to apply for benefits.
Serve as a resource for employees, addressing inquiries and concerns related to general benefits administration.

Percentage Of Time 20

Key Responsibility

Coordination with benefit vendors and TPA’s

Establish and maintain strong relationships with benefit vendors, consultants, and third-party administrators.
Coordinate with benefit vendors, consultants, and third-party administrators to ensure accurate and timely processing of enrollments, terminations, and claims
Research and resolve non-standard issues regarding employee coverage, reporting, or other matters.
Coordinate vendor communications to employees and virtual or on-campus visits.

Percentage Of Time 10

Key Responsibility

Other consultant responsibilities

Support the needs of the Benefits Team with decisions related to sensitive and complex FML , Workers’ Compensation, disability, and other situations.
Provide support in emotionally charged customer service interactions.
Provide guidance on payroll related decisions around deductions and leave administration as needed.
Assist in drafting policy and procedure on processes pertaining to benefits administration (e.g., leave polices, employee outprocessing, etc.)

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Preparing/Analyzing figures - C, Vision-Visual inspection - C, Hearing - F, Talking - F, Sitting - F, Lifting-0-30 lbs. - O

Work Environment

Inside - C, Overtime - O

Required Documents