Manager of Student Health Access

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 54,500 - 60,000; Full time

Job summary

University of North Carolina at Greensboro in Greensboro, NC seeks a Manager of Student Health Access within Student Health Services to lead administrative operations, insurance administration, credentialing, and revenue cycle support. This role focuses on ensuring HIPAA compliance, high-quality student service, and collaboration with providers and campus partners.

The ideal candidate holds a relevant bachelor’s degree with experience in health information management or university health

Qualifications

• Relevant bachelor’s degree and one year of experience related to the area of assignment.
• All degrees must be received from appropriately accredited institutions.

Responsibilities

• Oversees front desk and student support operations.
• Ensures exceptional customer service for students, parents, faculty, staff, and visitors.
• Assists students with insurance questions, billing concerns, STAT referrals, and healthcare navigation.
• Serves as a resource regarding student accounts, insurance coverage, healthcare access, and SHS administrative processes.
• Coordinates communication between students, providers, Mental Health and Spartan Well-Being, Student Affairs, and external healthcare organizations.
• Supports SOAR and other student engagement initiatives.
• Develops and implements service standards that support a student-centered environment.

Education

Bachelor’s degree or equivalent

Job description

Position Number:

005275

Functional Title:

Manager of Student Health Access

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land‑grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The mission of Student Health Services is to provide collaborative health care
designed to empower students to develop lifelong skills that enhance their physical,
psychological and wellness status in an inclusive and affirming environment.
Student Health Service.

• Provides student-centered, medical, counseling and health promotion services which are affordable and accessible.
• Utilizes a multidisciplinary and collaborative approach to wellness and health care.
• Provides an environment of inclusion, respect and appreciation of diversity.
• Promotes professional excellence, responsiveness and ethical practice.
• Is committed to the support of the educational, research and service missions of the University.

Position Summary:

The Manager of Student Health Access provides leadership and oversight for student-facing administrative operations within Student Health Services. This position is responsible for healthcare access services, insurance administration, provider credentialing, revenue cycle support, health information oversight, STAT referral coordination, customer service operations, and administrative support functions. The manager serves as a primary resource for students, staff, providers, and external partners regarding healthcare access, insurance coverage, billing processes, medical records, and operational services while ensuring compliance with university policies, HIPAA regulations, accreditation standards, and healthcare industry best practices. The position supervises administrative support staff and develops processes that support efficient operations and a positive student experience.

Minimum Qualifications:

• Relevant bachelor’s degree and one year of experience related to the area of assignment.
• All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

• Bachelor’s degree in Health Information Management or related discipline; or completion of an accredited Medical Record Technician program and two years of experience in Medical Record work.
• Experience in Health Information and electronic health records.
• Full knowledge regarding HIPAA.
• Experience in University/College Health.

Recruitment Range:

$54,500 – $60,000

Org #-Department:

Student Health Services - 44604

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

25%

Key Responsibility:

Student Access & Support Services

Essential Tasks:

• Oversees front desk and student support operations.
• Ensures exceptional customer service for students, parents, faculty, staff, and visitors.
• Assists students with insurance questions, billing concerns, STAT referrals, and healthcare navigation.
• Serves as a resource regarding student accounts, insurance coverage, healthcare access, and SHS administrative processes.
• Coordinates communication between students, providers, Mental Health and Spartan Well-Being, Student Affairs, and external healthcare organizations.
• Supports SOAR and other student engagement initiatives.
• Develops and implements service standards that support a student-centered environment.

Percentage Of Time:

25%

Key Responsibility:

Insurance Administration, Credentialing & Revenue Operations

Essential Tasks:

• Oversees provider credentialing and recredentialing activities with commercial and governmental insurance carriers.
• Serves as Office Administrator for Medicaid enrollment and credentialing.
• Maintains provider participation with BCBS, Cigna, MedCost, United Healthcare, CorVel, Zelis, and other payers.
• Manages payer portals and provider enrollment systems.
• Serves as secondary administrator for Waystar and insurance‑related systems.
• Oversees ERA enrollment and electronic payment processes.
• Processes refunds and account adjustments related to healthcare services.
• Responds to insurance, billing, and student account inquiries.
• Collaborates with billing and accounts receivable functions.
• Assists with revenue cycle workflow development and process improvement.

Percentage Of Time:

20%

Key Responsibility:

Health Information Administration & Compliance

Essential Tasks:

• Oversees management of health information contained within electronic health records and related systems.
• Ensures compliance with HIPAA, FERPA, university policies, and healthcare regulations regarding privacy, confidentiality, retention, release, and security of information.
• Maintains policies and procedures related to health information management.
• Conducts routine audits and quality assurance reviews of records and documentation.
• Coordinates responses to requests for medical information and documentation.
• Maintains administrative oversight of medical records processes.
• Provides guidance to clinical and administrative staff regarding records management and documentation requirements.
• Supports accreditation, licensing, compliance, and regulatory review activities.
• Ensures security of protected health information.

Percentage Of Time:

15%

Key Responsibility:

Care Coordination & Operational Support

Essential Tasks:

• Coordinates STAT referrals and continuity of care activities.
• Supports emergency room transfers and follow‑up processes.
• Coordinates emergency transportation services and after‑hours support arrangements.
• Manages incident reporting processes and administrative follow‑up.
• Collaborates with clinical staff to improve patient flow and operational efficiency.
• Participates in Medicat implementation and optimization efforts.
• Participates in provider meetings, leadership meetings, worker’s compensation meetings, fee committee activities, and operational planning initiatives.
• Develops workflows and procedures that improve efficiency and service delivery.

Percentage Of Time:

10%

Key Responsibility:

Leadership, Supervision & Performance Management

Essential Tasks:

• Supervises Student Support Specialists, Administrative Support Specialists, and other assigned personnel.
• Develops work schedules and staffing plans to ensure operational coverage.
• Conducts recruitment, onboarding, training, coaching, and performance evaluations.
• Monitors employee performance and implements corrective action when necessary.
• Develops staff competencies related to customer service, insurance administration, health information management, and operational support.
• Promotes professional development opportunities for direct reports.

Percentage Of Time:

5%

Key Responsibility:

Strategic Initiatives & Other Duties

Essential Tasks:

• Participates in departmental strategic planning initiatives.
• Supports implementation of new technologies and operational improvements.
• Assists with departmental projects and university initiatives.
• Serves on committees and workgroups as assigned.
• Performs other duties as assigned in support of Student Health Services and university objectives.

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - F, Sitting - F, Walking - F, Lifting-0-30 lbs. - F, Bending - F, Squatting - F

Work Environment:

Inside - C