HR Advisor II - Employee Support & Policy Guidance

Guidewell, Inc.; Irving (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Guidewell, Inc. is seeking an HR Advisor in Irving, TX to provide HR process information and guidance to employees and managers. You will handle inquiries via calls, emails, and chats, triage issues, and manage cases requiring research and escalation.

The role includes HR transactions, benefits, payroll-related tasks, and participation in HR systems data entry, with a focus on accurate documentation and timely follow-up to ensure employee satisfaction.

Qualifications

• Broad HR knowledge applicable to multiple Guidewell companies.
• Experience handling inquiries via multiple channels (phone, chat, email).
• Ability to triage issues and route to appropriate resolution.
• Proficient in documenting interactions and updating records.

Responsibilities

• Answer incoming calls, emails and chats with HR process information and guidance.
• Manage case resolution using HR knowledgebase and policies.
• Triangulate inquiries to determine urgency and resolution path.
• Document inquiries and transfer cases when escalation is needed.
• Support HR administrative transactions and data entry into HR systems.

Skills

HR knowledge

Customer service

Verbal communication

Active listening

Microsoft Office

Travel handling

Education

High school diploma or GED

HR Certification (PHR/SHRM)

Tools

Case management system

HR knowledgebase

Job description

Guidewell, Inc. is seeking an HR Advisor in Irving, TX to provide HR process information and guidance to employees and managers. You will handle inquiries via calls, emails, and chats, triage issues, and manage cases requiring research and escalation.

The role includes HR transactions, benefits, payroll-related tasks, and participation in HR systems data entry, with a focus on accurate documentation and timely follow-up to ensure employee satisfaction.