HPC/AI BU District Service Manager

Hewlett Packard Enterprise; Colorado; Remote; USD 115,000 - 218,000; Full time

Job summary

Hewlett Packard Enterprise seeks an experienced HPC/AI BU District Service Manager to lead remote on-site service delivery across multiple sites. You will direct site teams, manage customer escalations, and align with sales and Geo leadership to meet KPIs.

You will recruit, coach, and develop a 10–25 person team, travel about 35% to field sites, and own headcount planning while ensuring contract terms are followed and risks are mitigated.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar.

Responsibilities

• Direct plan, direct, and monitor operational/tactical activities of technical on-site team.
• Coordinate customer and technical issue escalations and ensure timely resolutions.
• Provide process improvement guidance aligned with business tactics and strategy.
• Understand service contract terms and conditions.
• Identify and close risks to SLA or customer satisfaction.
• Meet targets by managing site KPIs and reporting to Services Geo Lead.
• Establish relationships with customers and sales teams; travel ~35% to sites.
• On-board new team members and provide coaching and leadership.

Skills

Team management

Escalation handling

Stakeholder alignment

Education

Bachelor's degree

Job description

HPC/AI BU District Service Manager

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

• Job requirements: Service delivery
• Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team.
• Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team
• Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
• Responsible for the full understanding of the service contract and associated terms and conditions.
• Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction
• Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs)
• Routine status updates to Services Geo Lead (Director)
• Inter-team relations
• Establish and manage relationships with customers.
• Establish and maintain close collaborative relationship with the sales account team and stakeholders.
• Regularly visit sites to field teams and customers (approximately 35% travel)
• Integrate technical knowledge and business understanding to create solutions for customers.
• Team management
• Direct manager of site team personnel across multiple field sites (typically 1-6 sites, 10-25 people including site leads)
• Recruit and support development of direct staff members.
• Provide coaching and leadership to assigned technical staff.
• Manage administrative activities such as one-on-one feedback, annual performance reviews, payroll, approving of time off, promotion nomination packages, etc.
• Proactively gauge current and 6–12-month outlook of required head count, considering site revenue and budget
• On-board new team members general needs (e.g. HPE IT, payroll, benefits, leave, etc.)

Preferred work and education experience:

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
• Experience in a dynamic environment / adaptable to change / receptive to constructive feedback 360-degree relationship and communication to peers, junior staff, leaders, and customers

Accessibility:

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #highperformancecompute.

Job: Services Job Level: Manager_1

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

United States of America: Annual Salary USD 115,000 - 218,000 in Colorado // 109,000 - 251,000 in Missouri & Oklahoma & Wyoming The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is November 30 2026; this timeline is provided for transparency and internal planning purposes.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Disclosure of Sensitive Personal Data

Ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.