VoIP Deployment Technician I Pavlov Media

Pavlov Media, Inc.

Champaign (IL)

On-site

USD 31,684 - 38,572

Full time

14 days+

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Benefits offered by this job

15 company paid holidays

3 weeks PTO

Medical, Dental, Vision benefits starting day one

401K with company match

Educational reimbursement

Short- and long-term disability benefits

Job summary

Pavlov Media, Inc. is seeking a VoIP Deployment Technician I in Champaign, Illinois. The role requires designing, maintaining, and deploying VoIP solutions, collaborating with clients, and providing technical support. Applicants should have a bachelor's degree or equivalent experience, knowledge of networking systems, and strong communication skills. This is an onsite position with extensive fieldwork. The company offers a competitive hourly pay rate of $23.00 – $28.00 along with various benefits including paid holidays and medical insurance.

Qualifications

Working knowledge of VoIP systems, including SIP tracing.
One year or more of experience in VoIP technology roles.
Ability to travel to client sites with a valid driver’s license.

Responsibilities

Set up, design, configure, and install new PBX systems for clients.
Travel onsite to install VoIP systems at client locations.
Provide ongoing VoIP support and troubleshooting for existing clients.

Skills

Networking systems

Verbal communication

Written communication

Analytical skills

Problem-solving skills

Time management

Multitasking

Adaptability

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office (including Visio)

Job description

VoIP Deployment Technician I

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting‑edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Position Summary

The VoIP Deployment Technician will be our primary point of contact for VoIP Deployments. You will design, administer, maintain, and deploy ATAs, PBX platforms, SIP trunks, E911, and handset devices, demonstrating a good understanding of VoIP, switching, and routing technologies. As a VoIP Deployment Technician, you will collaborate with clients and other departments of Pavlov Media to install and support VoIP solutions. An ideal applicant would have a solid understanding of VoIP and networking technologies and be able to prioritize activities depending on business requirements. This position will include extensive fieldwork and engagement with customers. It is an onsite position.

Duties/Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Set up, design, configure, and install new PBX systems for clients
Travel onsite to install VoIP systems at client locations and provide end‑user training
Provide ongoing VoIP support and troubleshooting for existing clients
Maintain accurate ticketing, documentation, and inventory records for each job
Other duties as assigned

Required Qualifications

Bachelor’s degree preferred or equivalent relevant work experience
Working knowledge of networking systems
Excellent verbal and written communication skills

Desired Qualifications

Working knowledge of VoIP systems, including SIP tracing
Strong analytical and problem‑solving skills
One year or more of experience in VoIP technology roles
Proficiency with Microsoft Office applications, including Visio
Strong time management and multitasking abilities
Ability to adapt quickly to changes in processes, procedures, and priorities

Physical Requirements

The successful candidate will be able to perform the following with or without reasonable accommodation:

Valid driver’s license with the ability to travel to client sites
Ability to lift and carry up to 50 lbs
Ability to safely climb ladders and work at heights when required
This position is designated as safety‑sensitive and requires participation in the company’s random drug and alcohol testing program

Compensation & Benefits

The salary range for this position is: $23.00 – $28.00 hourly

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well‑being of our employees:

15 company paid holidays
3 weeks PTO
Medical, Dental, Vision starting day one
401K with company match
Health and Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational and professional reimbursement
Short‑ and long‑term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

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