Houston Service Desk Tech - Remote IT Support & Client Care

Enable Ministry Partners; Houston (TX); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fantastic company culture

3 weeks PTO + major holidays

401k with match

Growth opportunities

Résumé du poste

Enable Ministry Partners is hiring a Mission-minded Service Desk Technician to troubleshoot and resolve client technology issues, with a focus on customer experience and relationship-building.

You will handle remote support requests, assist with Microsoft 365 and AD/Entra ID management, and collaborate with a team to deliver timely solutions while maintaining professional communication and a client-first mindset.

Qualifications

• 1-3 years in IT support or a related field.
• Experience with Microsoft 365 and user management.
• Familiarity with AD/Entra ID and ticketing systems.
• Willingness to undergo background check.

Responsabilités

• Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable resolutions.
• Build client relationships through active listening and empathy.
• Contribute to a collaborative team environment and share knowledge.
• Discover and implement resolutions efficiently through critical thinking.
• Explain complex technical concepts in plain language for all skill levels.

Connaissances

MS 365

AD/Entra ID

Ticketing systems

Windows OS

IT support experience

Formation

Bachelor's degree in a technical field

Outils

ConnectWise

Datto/Kaseya

Description du poste

Enable Ministry Partners is hiring a Mission-minded Service Desk Technician to troubleshoot and resolve client technology issues, with a focus on customer experience and relationship-building.

You will handle remote support requests, assist with Microsoft 365 and AD/Entra ID management, and collaborate with a team to deliver timely solutions while maintaining professional communication and a client-first mindset.