Service Desk Technician (Nashville, TN)

Enable Ministry Partners; Brentwood (TN); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fantastic company culture

3 weeks PTO & major holidays

401k with match

Growth opportunities

Descripción de la vacante

Enable Ministry Partners in Nashville is hiring a Service Desk Technician to troubleshoot and resolve client technology issues for our church partners.

As part of Enable Resource Group, you will engage clients, build relationships, and deliver IT support across Microsoft 365, Active Directory/Entra ID, and ticketing systems while contributing to a collaborative team.

Formación

• 1–3 years in IT support troubleshooting Tier I–II tickets.
• Experience with Microsoft 365, AD/Entra ID, and ticketing systems.
• Understanding of current Windows OS and ability to pass a background check.

Responsabilidades

• Serve as initial contact for remote client tech support.
• Build client relationships through active listening.
• Contribute to a collaborative team environment.
• Identify and implement resolutions efficiently using critical thinking.
• Explain complex tech concepts in simple terms for all skill levels.

Conocimientos

IT support experience

Microsoft 365

Active Directory/Entra ID

Ticketing systems

Windows OS

Background check

Educación

Bachelor's degree in technical field

Herramientas

ConnectWise

Datto/Kaseya

Google Workspace administration

Microsoft 365 administration

Descripción del empleo

*Applicant must be local to the Nashville, TN area*

Enable Resource Group is seeking a mission-minded Service Desk Technician to join our growing team!

Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

As a Service Desk Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a client-first service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way.

Key Responsibilities:

• Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
• Building client relationships through the use of active listening and empathetic behavior.
• Contributing to a collaborative team environment.
• Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills:

• 1-3 years in an IT support role troubleshooting Tier I – Tier II ticketsor a bachelor’s degree in a technical area of study
• Proficient technical skills in the following areas:
  
  • Current experience supporting Microsoft 365 applications
  • Proven knowledge with creating and managing users, groups, and objects within Active Directoryand/or Entra ID
  • Working knowledge of electronic ticketing systems
• Working knowledge of current Windows OS
• Ability to undergo and pass a background check in accordance with state and federal laws

Preferred Skills:

• macOS
• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
• Microsoft 365 and Google Workspaceadministration
• Remote administration concepts and tools
• Process/task automation solutions in business or other environments
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• A bachelor's degree in a related area of study

At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.

• Fantastic company culture
• 3 weeks of PTO & major holidays
• 401k with a match
• Growth opportunities
• And much more!

By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!