Real Estate & Customer Experience Manager

Prologis; Georgia; On-site; USD 89,000 - 111,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k)

Job summary

Prologis in Houston seeks a Real Estate & Customer Experience Manager to join our Customer Experience Team, delivering best-in-class service to a diverse portfolio of ecommerce logistics clients.

You will manage tenant relationships, oversee move-in/out processes, coordinate repairs, and leverage tools like Salesforce to gather data and drive proactive solutions while contributing to portfolio growth and retention.

Qualifications

• 5+ years of industrial/commercial real estate or equivalent experience.
• Demonstrate commitment to proactive and responsive customer service.
• Ability to work with internal partners (leasing, accounting, construction) as part of a team.
• Strong interpersonal skills for building relationships with a diverse client base.
• Adapt to change and take on new company initiatives with a positive attitude.

Responsibilities

• Manage customer relationships by providing clear communication of terms and responsibilities; oversee move-in/out, inspections, and maintenance coordination.
• Coordinate vendor activities, set expectations, monitor performance, and ensure safety, quality, and responsiveness.
• Draft clear written communications to customers; gather information during visits; coordinate customer visits and events.
• Demonstrate ownership by identifying issues, prioritizing demands, and driving timely resolutions.
• Anticipate customer needs to provide proactive solutions.
• Identify revenue opportunities by understanding Prologis value-added products and services.
• Own and maintain strong, long-term relationships with a portfolio of customers.
• Use tools like Salesforce to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration.
• Negotiate and manage service agreements to keep properties well maintained.
• Maintain strong financial reporting to meet budget and portfolio goals.

Skills

Customer relationship management

Communication

Problem solving

Team collaboration

Tools

Salesforce

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Real Estate & Customer Experience Manager

Company:

Prologis

Real Estate & Customer Experience Manager –Houston

A day inthe life

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in ourHoustonMarket. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.

Key responsibilities include:

• Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.

• Coordinate vendor activities, communicate expectations, monitor performance, and hold vendors accountable to Prologis standards for safety, quality, responsiveness, and customer service.

• Excellent written and verbal communication skills: ability to draft informative and succinct communications to customers; attain information during customer visits; and coordinate customer visits and events

• Demonstrates ownership by proactively identifying issues, effectively prioritizing competing demands, following through on commitments, and driving timely resolution

• Perceptive; anticipate customer needs to provide proactive solutions.

• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).

• Must be able to own and maintain strong, long-term relationships with portfolio of customers

• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights

• Proficient in lease analysis and lease administration skills.

• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.

• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Building blocksforsuccess

Required:

• 5+ years of industrial/commercial real estateor equivalent experience preferred.

• A valid driver’s license is required with the ability to travel to multiple properties.

• Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers.

• Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team

• Ableto adapt to change and willingness to take on new company initiatives with the most positive attitude.

• Strong interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders

• Strong mathematical and analytical skills

• Experience with property transitions, portfolio acquisitions or company mergers.

• Strong organizational and time management skills, with the capacityto manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.

• Ability to process data and complete recurring variance reports.

• Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.

• Flexibility to work extended hours when required and on call for emergencies, with respect for individual needs and work-life balance.

• Success in this role requires a proactive, customer-first mindset, strong business acumen, exceptional communication skills, and a genuine passion for building lasting relationships while delivering outstanding customer experience.

Preferred:

• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred

• Candidate will demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

Hiring Salary Rangeof:$89,000 -$111,000.Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

#LI-KR1

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

Houston, Texas