Houston Area Manager – Frontline Operations (2nd Shift)

Marsden Services, L.L.C.; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

Marsden Services, L.L.C. is seeking an Area Manager to oversee day-to-day operations of assigned accounts in the Houston area.

You will supervise janitorial associates, ensure safety, maintain contract scope, and serve as the primary client contact to resolve issues and drive service excellence. This 2nd-shift, full-time role requires at least two years of management experience, the ability to lead across multiple sites, and a valid driver’s license with insurance.

Qualifications

• Minimum of 2 years of management experience.
• Experience managing front line service employees across multiple sites.
• Valid Driver’s License and proof of insurance.
• Pre-employment drug screen and criminal background check are required.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Responsibilities

• Oversee general cleanliness of assigned location and cleaning team: sweeping, mopping, dusting, trash pickup, restrooms.
• Primary client contact for assigned account with face-to-face interaction and issue resolution.
• Investigate customer complaints, follow up, and communicate recommended action plan to Senior Operations Manager.
• Complete safety audits and conduct safety training.
• Assign tasks to associates and inspect completed work for conformance to standards.
• Assist the Operations Manager in coaching, developing and training staff to meet account needs; mentor future leaders.
• Responsible for timekeeping and payroll duties; verify employees are at job site.
• Attend and participate in regional and corporate management meetings.
• Observe operations and propose efficiency improvements and growth ideas for the account.
• This is a 2nd shift position: M-F from 3:00pm-11:00pm.

Skills

Management experience

Staff supervision

Client relationships

Safety compliance

Communication

Operations coordination

Driver's license

English proficiency

Job description

Marsden Services, L.L.C. is seeking an Area Manager to oversee day-to-day operations of assigned accounts in the Houston area.

You will supervise janitorial associates, ensure safety, maintain contract scope, and serve as the primary client contact to resolve issues and drive service excellence. This 2nd-shift, full-time role requires at least two years of management experience, the ability to lead across multiple sites, and a valid driver’s license with insurance.