Area Manager / Houston

Marsden Services, L.L.C.; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

Marsden Services, L.L.C. is seeking an Area Manager to oversee day-to-day operations of assigned accounts in the Houston area.

You will supervise janitorial associates, ensure safety, maintain contract scope, and serve as the primary client contact to resolve issues and drive service excellence. This 2nd-shift, full-time role requires at least two years of management experience, the ability to lead across multiple sites, and a valid driver’s license with insurance.

Qualifications

• Minimum of 2 years of management experience.
• Experience managing front line service employees across multiple sites.
• Valid Driver’s License and proof of insurance.
• Pre-employment drug screen and criminal background check are required.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Responsibilities

• Oversee general cleanliness of assigned location and cleaning team: sweeping, mopping, dusting, trash pickup, restrooms.
• Primary client contact for assigned account with face-to-face interaction and issue resolution.
• Investigate customer complaints, follow up, and communicate recommended action plan to Senior Operations Manager.
• Complete safety audits and conduct safety training.
• Assign tasks to associates and inspect completed work for conformance to standards.
• Assist the Operations Manager in coaching, developing and training staff to meet account needs; mentor future leaders.
• Responsible for timekeeping and payroll duties; verify employees are at job site.
• Attend and participate in regional and corporate management meetings.
• Observe operations and propose efficiency improvements and growth ideas for the account.
• This is a 2nd shift position: M-F from 3:00pm-11:00pm.

Skills

Management experience

Staff supervision

Client relationships

Safety compliance

Communication

Operations coordination

Driver's license

English proficiency

Job description

Compensation $60,000.00 - $65,000.00/year

Schedule Full time

Job Type Permanent

Highlights

• Minimum of 2 years of management experience
• Experience managing front line service employees across multiple sites
• Valid Driver’s License and proof of insurance

Description

The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Houston and surrounding areas. The Area Manager supervises and coordinates activities of janitorial associates including cleaning, safety and maintaining the contracted scope of work.

Through strong communication and company support, the Area Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Core Responsibilities

• Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
• Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
• Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Senior Operations Manager.
• Complete safety audits and conduct safety training.
• Assigns tasks to associates and inspects completed work for conformance to standards.
• Assists the Operations Manager in coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.
• Responsible for E-Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.
• This is a 2nd shift position: M-F from 3:00pm- 11:00pm.

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong employee and client focus
• Clearly demonstrates sound decision making, and creative problem-solving skills
• Possess personal qualities of integrity, credibility, and commitment to organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities

Experience Required

• Minimum of 2 years of management experience. Must have experience managing front line service employees across multiple sites
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Previous budgeting and/or P&L experience preferred
• Valid Driver’s License and proof of insurance
• A pre-employment drug screen and criminal background check are required

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Marsden South provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.