Housing Support Coordinator

LHH; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

LHH is seeking a Housing Support Coordinator for a temporary, fully onsite role in Charlotte, NC. The position focuses on administrative support, customer service, and program coordination within a housing assistance environment.

Ideal candidates are highly organized, service-oriented, and capable of managing multiple priorities in a fast-paced setting. The role operates Monday–Friday, 8:30 am–5:00 pm, onsite in Charlotte, NC.

Qualifications

• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication abilities.
• Exceptional organizational skills with strong attention to detail.
• Ability to prioritize tasks and adapt to changing demands.
• Strong problem-solving and critical-thinking capabilities.
• Ability to work independently while contributing effectively to a team environment.
• Comfortable interacting with individuals from diverse backgrounds.
• High school diploma or equivalent required.
• Minimum of two years of experience in customer service, program coordination, or a related field.
• Non-Profit experience would be a plus
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience working with databases, CRM platforms, or case management systems preferred.
• Bilingual (English & Spanish) language skills are a plus.

Responsibilities

• Serve as a primary contact for incoming inquiries received through email, phone, and other communication channels.
• Evaluate requests and direct them to the appropriate internal resources.
• Provide timely and professional assistance to clients, housing providers, community organizations, and service partners.
• Document interactions and maintain detailed records within internal systems.
• Assist with the processing and verification of program-related documentation.
• Respond to questions regarding eligibility requirements, documentation, and payment processes.
• Maintain electronic records and ensure data accuracy across multiple systems.
• Support compliance with established policies, procedures, and program guidelines.
• Collaborate with external organizations, housing providers, and community partners to facilitate service delivery.
• Provide administrative assistance related to referrals, program participation, and resource coordination.
• Communicate updates, process changes, and other relevant information to stakeholders as needed.
• Help strengthen relationships with community partners through responsive and professional support.
• Prepare correspondence, reports, and routine program documentation.
• Monitor workflow queues and assist in meeting departmental service standards.
• Support special projects and initiatives designed to improve operational efficiency.
• Perform additional administrative duties as assigned.

Skills

Customer service

Communication

Organization

Prioritization

Problem solving

Independent work

Diversity awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

CRM platforms

Case management systems

Job description

LHH Is seeking a Housing Support Coordinator for a temporary position in Charlotte, NC! The Housing Support Coordinator provides administrative, customer support, and program coordination services within a housing assistance environment. This role is responsible for managing incoming requests, supporting program participants and external partners, maintaining accurate records, and assisting with daily operational activities. The ideal candidate is highly organized, service-oriented, and capable of managing multiple priorities in a fast-paced setting. This position is fully onsite in Charlotte, NC Monday - Friday, 8:30 am - 5:00 pm.

Responsibilities:

Customer Service & Communications

• Serve as a primary contact for incoming inquiries received through email, phone, and other communication channels.
• Evaluate requests and direct them to the appropriate internal resources.
• Provide timely and professional assistance to clients, housing providers, community organizations, and service partners.
• Document interactions and maintain detailed records within internal systems.

Program & Administrative Support

• Assist with the processing and verification of program-related documentation.
• Respond to questions regarding eligibility requirements, documentation, and payment processes.
• Maintain electronic records and ensure data accuracy across multiple systems.
• Support compliance with established policies, procedures, and program guidelines.

Partner Relations & Coordination

• Collaborate with external organizations, housing providers, and community partners to facilitate service delivery.
• Provide administrative assistance related to referrals, program participation, and resource coordination.
• Communicate updates, process changes, and other relevant information to stakeholders as needed.
• Help strengthen relationships with community partners through responsive and professional support.

Operations Support

• Prepare correspondence, reports, and routine program documentation.
• Monitor workflow queues and assist in meeting departmental service standards.
• Support special projects and initiatives designed to improve operational efficiency.
• Perform additional administrative duties as assigned.

Qualifications:

• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication abilities.
• Exceptional organizational skills with strong attention to detail.
• Ability to prioritize tasks and adapt to changing demands.
• Strong problem-solving and critical-thinking capabilities.
• Ability to work independently while contributing effectively to a team environment.
• Comfortable interacting with individuals from diverse backgrounds.
• High school diploma or equivalent required.
• Minimum of two years of experience in customer service, program coordination, or a related field.
• Non-Profit experience would be a plus
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience working with databases, CRM platforms, or case management systems preferred.
• Bilingual (English & Spanish) language skills are a plus.