Housing Stabilization & Tenancy Support Specialist

Economic Opportunity Council of Suffolk, Inc.; North Great River (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Economic Opportunity Council of Suffolk, Inc. is seeking a Housing Specialist to provide housing stabilization and tenancy sustaining services to Medicaid members in New York.

You will assess housing needs, coordinate enhanced services, verify eligibility, and manage referrals with landlords and utilities. The role includes conducting housing intake assessments, maintaining monthly member contact, and ensuring documentation complies with HEALI and HIPAA requirements.

Qualifications

• Strong case management, organizational, and problem-solving skills.
• Knowledge of housing systems, rental assistance programs, eviction prevention resources, public benefits, and community resources.
• Ability to communicate professionally with members, landlords, community providers, government agencies, and other stakeholders.
• Experience working effectively with diverse populations and individuals from varying cultural, socioeconomic, linguistic, and community backgrounds.
• Ability to maintain an active caseload of approximately 40 members, prioritize urgent needs, and meet documentation and service deadlines.
• Strong written communication, documentation, mathematical, and computer skills, including the ability to review financial documentation and calculate household income.
• Ability to utilize electronic case management and referral systems, including Unite Us.
• Ability to provide culturally responsive, member-centered services.
• Have ability to work independently and collaboratively in a team-oriented environment
• HUD NSPIRE certification or must obtain HUD NSPIRE certification within 60 days of hire and maintain certification throughout employment as required by the program.
• Required valid New York driver's license and insured vehicle.
• Completion of required PPD screening prior to start of employment.

Responsibilities

• Provide housing stabilization and tenancy sustaining services to Medicaid members; assess housing needs and coordinate access to Enhanced Housing Services.
• Accept, track, and manage referrals for Tenancy Sustaining Services and assist with tenancy supports.
• Verify eligibility and complete intake procedures; conduct Housing Intake and Stabilization Assessment.
• Collect and review housing and financial documents; calculate household income for eligibility.
• Provide housing-focused case management, tenant education, eviction prevention, lease renewal assistance, and dispute resolution.
• Coordinate with landlords, property managers, utilities, and community organizations to address housing needs.
• Conduct housing habitability inspections and ensure quality standards are met.
• Maintain monthly contact with active members to monitor progress toward stabilization.
• Document assessments, interactions, services, referrals, and housing outcomes in Unite Us.
• Ensure services and documentation comply with HEALI authorization, billing, and program requirements.
• Maintain confidentiality and comply with HIPAA and program policies.
• Attend trainings and participate in program governance activities to enhance knowledge.
• Perform other duties as assigned by EOC.

Skills

Case management

Organizational

Problem-solving

Professional communication

Diversity experience

Caseload management

Written communication

Documentation

Math skills

Financial documentation

Income calculations

Unite Us

Cultural responsiveness

Teamwork

Independence

HUD NSPIRE

Driver's license

PPD screening

Education

High School Diploma

Associate’s degree

Bachelor’s degree

Bilingual English/Spanish

Tools

Unite Us

Job description

Economic Opportunity Council of Suffolk, Inc. is seeking a Housing Specialist to provide housing stabilization and tenancy sustaining services to Medicaid members in New York.

You will assess housing needs, coordinate enhanced services, verify eligibility, and manage referrals with landlords and utilities. The role includes conducting housing intake assessments, maintaining monthly member contact, and ensuring documentation complies with HEALI and HIPAA requirements.