Housing Stability Program Lead – North

Agate Housing; Minneapolis (MN); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Group Term Life

401k Profit Sharing

4 weeks PTO

11 Holidays

Job summary

Agate Housing in Minneapolis is seeking a Program Manager - Housing Stability to lead resident services at MPHA AMPs and properties in the North area. You will supervise Case Managers, partner with MPHA teams, and ensure contract compliance while coordinating crisis response and community outreach.

The role requires a background in social services, strong leadership, trauma-informed practice, and ability to coordinate across multiple sites.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Public Administration, or related field; or minimum three years of relevant professional experience in case management, housing stabilization, resident services, or related human services.
• Minimum two years of experience managing human services or housing programs and supervising direct service staff.
• Demonstrated ability to lead and support staff through clear expectations, respectful coaching, case consultation, accountability, and performance management.
• Experience working with individuals and families facing housing instability or complex service needs, using trauma-informed, person-centered, and strengths-based approaches.
• Ability to oversee multiple areas of program operations, including service quality, staff supervision, program evaluation, contract compliance, and resource oversight.
• Strong relationship-building, communication, conflict-resolution, problem-solving, and organizational skills.
• Ability to work collaboratively with MPHA property management, residents, community partners, agency leadership, and interdisciplinary service teams.
• Ability to review documentation and program data for completeness and quality, manage competing priorities, and use information to support service coordination and program oversight.
• Proficiency with Microsoft Office products and ability to learn required case management and reporting systems.
• Ability to accompany staff on home visits and provide direct resident support at assigned MPHA properties as needed.
• Must possess a valid Minnesota driver's license, have access to a safe and reliable insured vehicle, and meet applicable driving and background screening requirements.

Responsibilities

• Provide day-to-day supervision, leadership, coaching, and performance support to assigned MPHA NorthTeam staff; set clear expectations for resident engagement, housing stabilization, responsiveness, and documentation.
• Conduct regular individual supervision, team meetings, case consultation, and professional development activities that promote consistent, high-quality services and staff accountability.
• Oversee service delivery across assigned AMPs and properties, adjusting staff priorities and resident engagement approaches to the needs of senior and disability housing, family housing, mixed-population communities, and other assigned properties.
• Maintain active, collaborative relationships with MPHA regional and onsite property management teams; establish clear communication, referral, escalation, and follow-up practices.
• Support staff in early identification of housing stability concerns, including lease compliance, rent or income changes, resident conflict, and barriers to accessing services; coordinate prevention-oriented responses and follow-through.
• Maintain scheduled resident-facing hours at assigned properties through outreach, resident meetings, service coordination, or direct support appropriate to the managerial role.
• Provide case consultation and assist staff with complex resident needs, conflicts, and situations requiring coordinated involvement of property management, specialized Agate staff, or community providers.
• Coordinate with the LICSW Program Manager and Crisis & Float Team on urgent resident concerns, targeted interventions, temporary coverage, and transitions back to assigned AMP Case Managers.
• Build working relationships with resident leaders and relevant community organizations, and incorporate resident feedback into service planning and continuous improvement.
• Monitor workload, scheduling, onsite coverage, staff availability, and cross-coverage needs; identify gaps and communicate staffing or service adjustments to the Director.
• Review case management documentation and service data for accuracy, timeliness, and quality; provide staff feedback and corrective coaching when needed.
• Monitor service outcomes, contract deliverables, and program reporting; help prepare timely and accurate information for leadership, MPHA, and funder reporting as assigned.
• Support budget stewardship, staffing plans, and responsible use of program resources in coordination with the Director, Finance, and other agency partners.
• Ensure assigned services follow applicable federal, state, local, agency, and MPHA contractual requirements and maintain appropriate confidentiality and professional boundaries.
• Participate in program planning, implementation, evaluation, and ongoing refinement of the MPHA resident services model; identify opportunities to strengthen housing-focused, accessible services.
• Represent Agate in MPHA operational meetings, resident service discussions, and community partnership meetings as assigned; elevate significant issues and decisions to the Director.
• Travel to assigned MPHA properties and community service locations, including resident-facing visits when scheduled or appropriate.
• Perform other related duties as assigned.

Skills

Staff supervision

Case management

Housing stabilization

Trauma-informed approach

Relationship-building

Organizational skills

Communication

Problem-solving

Driver's license

Education

Bachelor's degree in Social Work or related field

3+ years relevant professional experience

Master's degree (preferred)

Tools

Microsoft Office

Case management systems

Job description

Agate Housing in Minneapolis is seeking a Program Manager - Housing Stability to lead resident services at MPHA AMPs and properties in the North area. You will supervise Case Managers, partner with MPHA teams, and ensure contract compliance while coordinating crisis response and community outreach.

The role requires a background in social services, strong leadership, trauma-informed practice, and ability to coordinate across multiple sites.