Housing Stability Navigator

YWCA White Plains & Central Westchester; City of White Plains (NY); On-site; USD 50,000 - 58,000; Full time

Job summary

YWCA White Plains & Central Westchester is seeking a Housing Retention Specialist to support women in a Permanent Supportive Housing program. You will manage 60–80 residents, focusing on housing stability, lease compliance, and tenancy success.

Using a strengths-based, trauma-informed approach, you will assess needs, develop retention plans, and connect residents with resources while coordinating with internal and external partners. This role emphasizes collaboration and ongoing tenancy support.

Qualifications

• High School Diploma required, Bachelor's degree preferred.
• Minimum two years' experience with vulnerable adult populations.
• Residential or supportive housing experience strongly preferred.

Responsibilities

• Maintain up-to-date records in Apricot, documenting interactions and progress toward retention goals.
• Track progress toward housing retention and update plans 3–6 months as needed.
• Complete assessments (e.g., Self-Sufficiency Matrix) and document interventions.
• Engage residents in monthly meetings and coordinate referrals to services.
• Collaborate in weekly case conferencing to support tenancy and stability.

Skills

Documentation

Organizational skills

Assessment

Advocacy

Trauma-informed care

Housing-first approach

Communication

Cultural responsiveness

Team collaboration

Education

High School Diploma

Bachelor's degree in social work or related field preferred

Tools

Apricot EHR

Records management

Job description

YWCA White Plains & Central Westchester is seeking a Housing Retention Specialist to support women in a Permanent Supportive Housing program. You will manage 60–80 residents, focusing on housing stability, lease compliance, and tenancy success.

Using a strengths-based, trauma-informed approach, you will assess needs, develop retention plans, and connect residents with resources while coordinating with internal and external partners. This role emphasizes collaboration and ongoing tenancy support.