Housing Case Manager: Stability & Navigation

Urban Triage, Inc.; Alabama; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Vacation & PTO

Disability Insurance

Bonuses

Job summary

Urban Triage, Inc. seeks a Housing Case Manager to provide intensive, person-centered case management across multiple housing programs. You will navigate systems, coordinate services, and collaborate with clients and partners to promote stability, wellness, and community integration.

Responsibilities include housing barrier assessment, SMART goal planning, documentation, and weekly client meetings. Weekend/evening hours may be required, with strong emphasis on mission-aligned service delivery.

Qualifications

• Commitment to the mission and values of Urban Triage, Inc.
• Experience in case management and/or non-profit work, or related social service work, is preferred.
• Lived experience is also appropriate.
• Strong interpersonal, communication, multitasking, and crisis intervention skills.
• High organizational skills, time management, and attention to detail.
• Intermediate computer literacy skills and general math (multiplication, percentage, division, etc.).
• Must be flexible, self-motivated, and able to work independently and within a team.
• Comfortable with community outreach and relationship building.
• Must pass a background check.
• A valid driver’s license, insurance, and reliable transportation.
• Being bilingual (English/Spanish) is a bonus.

Responsibilities

• Conduct walk-ins, intakes, and ongoing follow-up appointments.
• Build rapport with clients through compassionate communication.
• Identify housing barriers, including income, credit, criminal history, rental background, mental health, AODA, and willingness to engage.
• Maintain client physical files and digital files
• Pass audit/compliance reviews weekly
• Facilitate individualized housing plans based on client-identified needs and barriers.
• Develop SMART goals with action steps and referrals, reviewed at each meeting.
• Maintain detailed case notes, service plans, and documentation within all required systems.
• Meet with clients weekly in the office or in the community.
• Providing training to support staff as deemed necessary
• Adhere to all case management processes and Urban Triage guidelines.
• Complete additional tasks as assigned by your manager.
• Providing backup coverage at Housing Navigation locations when scheduled or requested.
• Completing Medicaid-related administrative assignments and ensuring services.
• Supporting EA House operations and coordinating with stakeholders.

Skills

Case management

Non-profit experience

Bilingual EN/ES

Crisis intervention

Interpersonal skills

Time management

Driver's license

Job description

Urban Triage, Inc. seeks a Housing Case Manager to provide intensive, person-centered case management across multiple housing programs. You will navigate systems, coordinate services, and collaborate with clients and partners to promote stability, wellness, and community integration.

Responsibilities include housing barrier assessment, SMART goal planning, documentation, and weekly client meetings. Weekend/evening hours may be required, with strong emphasis on mission-aligned service delivery.