Housing Stability Case Manager II — Eviction Prevention

Agate Housing; Minneapolis (MN); Vor Ort; USD 63.326.000 - 85.676.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Paid Dental

Group Term Life

401k Profit Sharing

4 weeks PTO

11 Holidays

Zusammenfassung

Agate Housing and Services seeks a Case Manager II - Eviction Prevention in Minneapolis, MN to lead rent-related eviction prevention efforts across MPHA properties and coordinate with staff to develop practical repayment plans that support tenancy retention.

You will engage residents, develop housing loss plans, and track progress while collaborating with property management and community partners. Strong organizational, communication, and crisis intervention skills are essential to succeed.

Qualifikationen

• Bachelor's degree or minimum two years of experience in a similar case management, housing, or human services role.
• Demonstrated experience supporting individuals or families with complex service needs, housing instability, or crisis intervention.
• Ability to build effective relationships with residents of diverse ages, backgrounds, household compositions, and service needs.
• Strong problem-solving, communication, advocacy, crisis intervention, and conflict-resolution skills.
• Ability to independently assess situations, prioritize competing needs, and coordinate appropriate interventions while collaborating with a multidisciplinary team.
• Ability to establish and maintain effective working relationships with property management, community providers, and other service partners.
• Strong organizational skills and ability to maintain accurate, timely case management documentation.
• Proficiency with Microsoft Office products and ability to learn required data and case management systems.

Aufgaben

• Lead specialized rent-related eviction prevention services across MPHA properties, including outreach and intervention with residents who have past-due rent, missed payments, or repayment agreement concerns.
• Engage residents to understand the circumstances affecting rent payment and housing stability, identify immediate deadlines and barriers, and develop practical next steps with the resident.
• Assist residents and MPHA property management in developing realistic repayment plans for past-due rent, subject to MPHA approval, and identify financial assistance and income-related resources that may support the agreement.
• Follow up directly on assigned rent-related cases, including repayment plan progress, upcoming payments, changes in income, and barriers that could prevent residents from meeting agreed-upon terms.
• Support assigned AMP Case Managers and Program Managers with failed inspection follow-up and other tenancy concerns when they are part of a housing loss plan or require additional eviction prevention support.
• Help initiate and develop individualized housing loss plans with residents and assigned staff; clarify the housing concern, action steps, responsible parties, deadlines, needed resources, and follow-up expectations.
• Provide consultation and coordination to AMP Case Managers and Program Managers implementing housing loss plans; help align resident, MPHA property management, and community provider responsibilities without assuming primary case management for every plan.
• Maintain centralized tracking of all housing loss plans across the MPHA portfolio, including plan status, responsible staff, key deadlines, progress, and outcomes such as housing retained, voluntary mutual lease termination, transition to alternative housing, or eviction; obtain updates from assigned teams.
• Review the housing loss plan tracker regularly with Program Managers and the Program Manager - Specialized Housing Stability, surface emerging patterns and time-sensitive concerns, and help teams adjust or elevate interventions when needed.
• Help residents understand rent-related notices, lease expectations, and available choices; connect residents to tenant advocacy or legal assistance when guidance on rights or lease agreements is needed.
• When housing retention is not feasible, assist residents who are considering voluntary mutual lease termination by coordinating with MPHA property management, AMP Case Managers, and community partners; support informed resident choice, housing transition planning, referrals, and timely follow-up without providing legal advice or pressuring residents to terminate their lease.
• Coordinate with Agate benefits and eligibility staff regarding income changes, benefits interruptions, and recertification matters that affect rent or housing stability, without duplicating specialized services.
• Support residents and AMP staff in accessing rental assistance, benefits, mediation, community resources, and other services relevant to housing loss plan action steps.
• Use trauma-informed, person-centered, and strengths-based approaches in resident outreach, problem solving, and conflict resolution.
• Provide targeted direct resident support at MPHA properties through scheduled meetings, home visits, and community-based outreach when rent-related needs or selected housing loss plans warrant involvement.
• Consult with the Program Manager - Specialized Housing Stability and coordinate with the Crisis & Float Team or emergency and specialized services when a resident situation requires additional support.
• Document direct service work and maintain accurate, timely portfolio-wide housing loss plan tracking; communicate plan updates and documentation expectations to assigned AMP staff.
• Participate in case consultations and team meetings and support improvements to MPHA-wide processes for initiating, implementing, tracking, and closing housing loss plans.
• Manage time-sensitive rent-related referrals alongside portfolio-wide tracking and staff consultation; communicate capacity constraints and cases requiring management attention.
• Perform other related duties as assigned.

Kenntnisse

Problem-solving

Communication

Advocacy

Crisis intervention

Conflict-resolution

Organizational skills

Microsoft Office

Ausbildung

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Jobbeschreibung

Agate Housing and Services seeks a Case Manager II - Eviction Prevention in Minneapolis, MN to lead rent-related eviction prevention efforts across MPHA properties and coordinate with staff to develop practical repayment plans that support tenancy retention.

You will engage residents, develop housing loss plans, and track progress while collaborating with property management and community partners. Strong organizational, communication, and crisis intervention skills are essential to succeed.