Housing & Social Services Intake Coordinator

African Community Housing and Development; Burien (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401(k) retirement plan

Paid holidays

Sick leave

Vacation days

Job summary

African Community Housing & Development (ACHD) is seeking a Case Management Coordinator to oversee client intake, front-desk support, and essential data entry for the Housing & Social Services team. You will work closely with Case Managers to ensure timely services and coordinated client care.

The role emphasizes welcoming diverse clients, coordinating appointments, and maintaining confidential records while supporting program operations and community resource referrals.

Qualifications

• One or more years of experience in customer service, administrative support, social services, human services, or a related field.
• Excellent interpersonal and customer service skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, Word).
• Ability to learn Apricot or other case management software.
• Ability to work effectively with multicultural and multilingual communities.
• Ability to maintain confidentiality and professionalism.
• Successful completion of a background check.
• Valid driver's license, reliable transportation, and comfort with regular local driving.
• Acceptable results of a Motor Vehicle Record report at the time of hiring and periodically thereafter, and maintenance of minimum acceptable insurance coverages are required for this position.

Responsibilities

• Client Reception & Front Desk duties and serving as the primary point of contact for Housing & Social Services clients.
• Welcome clients and visitors with excellent customer service and route inquiries to staff.
• Coordinate appointments and calendars for Case Managers and maximize staff availability.
• Assist clients with intake paperwork and preliminary eligibility screening.
• Enter client information into Apricot and other agency databases; maintain organized files.
• Conduct routine follow-up calls with clients and document interactions.
• Assist with referrals and resource coordination and support special projects as assigned.
• Scan, upload, and organize client documentation; monitor data quality and compliance.
• Participate in staff meetings and required trainings; maintain client confidentiality per policy.

Skills

Customer service

Interpersonal skills

Organization

Time management

Communication skills

MS Office

Apricot (case management)

Multicultural sensitivity

Confidentiality

Background check

Driver's license

Education

Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, Business, or related field

Tools

Apricot

Microsoft Office

Job description

African Community Housing & Development (ACHD) is seeking a Case Management Coordinator to oversee client intake, front-desk support, and essential data entry for the Housing & Social Services team. You will work closely with Case Managers to ensure timely services and coordinated client care.

The role emphasizes welcoming diverse clients, coordinating appointments, and maintaining confidential records while supporting program operations and community resource referrals.