Intake & Case Coordination Specialist

Achdo; SeaTac (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

African Community Housing & Development (ACHD) is seeking a Case Management Coordinator to serve as the frontline for Housing & Social Services clients, handling intake, documentation, and referrals. You will support Case Managers, maintain confidential files, and help coordinate appointments and resources in a culturally diverse setting.

Ideal candidates bring 1+ year in customer service or social services, strong communication and organizational skills, and comfort with Microsoft Office and

Qualifications

• One or more years of experience in customer service, administrative support, social services, or a related field.
• Excellent interpersonal and customer service skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, Word).
• Ability to learn Apricot or other case management software.
• Ability to work effectively with multicultural and multilingual communities.
• Successful completion of a background check.
• Valid driver’s license, reliable transportation, and comfort with regular local driving.
• Acceptable results of a Motor Vehicle Record report at time of hiring and periodically thereafter.

Responsibilities

• Client Reception & Front Desk: Serve as the primary point of contact for Housing & Social Services clients.
• Intake Support: Assist clients in completing intake paperwork and preliminary eligibility screening.
• Intake & Records: Enter client information into Apricot and other agency databases; ensure intake files are complete.
• Case Management Support: Assist Case Managers with daily operations and referrals.
• Administrative Support: Scan, upload, and organize documentation; generate reports and maintain files.
• Team Collaboration: Support staff to meet program goals and participate in required trainings.

Skills

Customer service

Administrative support

Multicultural communication

Organizational skills

Microsoft Office

Apricot

Education

Associate's degree in Human Services, Social Work, Public Administration, Business, or related field

Bachelor's degree in Human Services, Social Work, Public Administration, Business, or related field

Tools

Apricot database

Microsoft Office Suite

Job description

African Community Housing & Development (ACHD) is seeking a Case Management Coordinator to serve as the frontline for Housing & Social Services clients, handling intake, documentation, and referrals. You will support Case Managers, maintain confidential files, and help coordinate appointments and resources in a culturally diverse setting.

Ideal candidates bring 1+ year in customer service or social services, strong communication and organizational skills, and comfort with Microsoft Office and