Housing Services Team Lead & Coach

Quadel; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Quadel is seeking a Client Services Supervisor to oversee Housing Specialists, ensuring timely and quality service delivery while maintaining compliance with program requirements. The role includes coaching, performance reviews, and staff development to meet program goals.

Responsibilities include monitoring caseloads, conducting annual evaluations, onboarding new staff, and acting as a liaison between frontline staff and management. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

Responsibilities

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are met.
• Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Skills

Leadership

Communication

Organization

Multitasking

Client-centered service

Education

High school diploma

Associate/Bachelor in Social Work or Human Services

Tools

Case management systems

Microsoft Office Suite

Job description

Quadel is seeking a Client Services Supervisor to oversee Housing Specialists, ensuring timely and quality service delivery while maintaining compliance with program requirements. The role includes coaching, performance reviews, and staff development to meet program goals.

Responsibilities include monitoring caseloads, conducting annual evaluations, onboarding new staff, and acting as a liaison between frontline staff and management. Strong communication and organizational skills are essential.