Impactful Administrative Assistant - Housing Programs

Quadel Consulting & Training; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Quadel is seeking an Administrative Assistant to provide comprehensive administrative and clerical support to the Housing Choice Voucher management team across programs, ensuring efficient departmental operations and high-quality customer service.

The role includes data entry, file management, reporting, mail processing, and coordination of meetings and appointments, all while upholding HUD policies and confidentiality. Proficiency in Microsoft Office and a customer-focused mindset are essential.

Qualifications

• High school diploma or equivalent required; additional education desirable.
• Two years’ experience in a professional office environment with customer service and clerical duties preferred.
• Pleasant personality and professional telephone manner essential.
• Excellent customer service, organizational, interpersonal, and written and oral communication skills.
• Ability to work under pressure, solve problems, and manage multiple priorities in a fast-paced environment with minimal supervision.
• Excellent attention to detail and ability to maintain confidentiality.
• Proficient computer skills: Windows, Microsoft Word, Excel; comfortable learning new software and tracking systems.
• Desire to work with low-income, culturally diverse, and at-risk families and individuals.
• English written/spoken proficiency required; Spanish/Creole a plus.

Responsibilities

• Provide administrative and clerical support to assigned department(s), including scheduling meetings, preparing correspondence, and maintaining calendars.
• Answer phones, respond to inquiries, and direct calls to appropriate staff in a professional and courteous manner.
• Greet clients, participants, landlords, and visitors; provide general program information and assistance.
• Prepare, process, and maintain files, records, and documentation in accordance with policies and HUD requirements.
• Assist with data entry in housing management systems.
• Generate reports, track assignments, and support program compliance and reporting requirements.
• Process incoming and outgoing mail, including scanning, filing, and distribution.
• Support scheduling and coordination of briefings, hearings, inspections, and appointments.
• Assist with preparation of forms, notices, and correspondence related to housing programs.
• Maintain confidentiality of sensitive participant and organizational information.
• Provide general support for special projects, audits, or program reviews.
• Perform other administrative duties as assigned.

Skills

Customer service

Organizational skills

Oral and written communication

Multitasking

Confidentiality

Problem solving

Attention to detail

Microsoft Word

Microsoft Excel

Spanish/Creole

Education

High school diploma or equivalent

Some business classes

Tools

Windows

Microsoft Word

Microsoft Excel

Internet

Housing management systems

Job description

Quadel is seeking an Administrative Assistant to provide comprehensive administrative and clerical support to the Housing Choice Voucher management team across programs, ensuring efficient departmental operations and high-quality customer service.

The role includes data entry, file management, reporting, mail processing, and coordination of meetings and appointments, all while upholding HUD policies and confidentiality. Proficiency in Microsoft Office and a customer-focused mindset are essential.