Housing Services Manager - On-Site Contract

Civic Recruitment Limited; Kettering (OH); On-site; USD 62,000 - 84,000; Part time

Job summary

Civic Recruitment Limited is seeking a Housing Services Manager for a 3-month contract with a local authority. The role is on site, five days per week, reporting to the Head of Housing Management, and focuses on delivering customer-focused, high-performing housing services for tenants and leaseholders.

Responsibilities include tenancy and income management, estate management, engagement, enforcement, and contributing to strategic housing objectives.

Qualifications

• Extensive experience in housing management, local authority housing, or registered social housing.
• Five years or more managing and developing staff teams.
• Proficient in tenancy management, estate management, and income collection.

Responsibilities

• Lead Housing Management teams to deliver excellent customer service.
• Oversee recruitment, performance, disciplinary actions, appraisals, training, and staff development.
• Ensure health, safety, lone working, and wellbeing considerations are integrated.
• Support staffing structures and development plans for effective service delivery.
• Oversee tenancy, income collection, enforcement, and tenant engagement.

Skills

Housing management

Staff management

Customer service

Health & safety

Education

A-Level education or equivalent

Degree in Housing, Public Administration, Business Management, or related field

CIH membership

Evidence of ongoing professional development

Job description

Civic Recruitment Limited is seeking a Housing Services Manager for a 3-month contract with a local authority. The role is on site, five days per week, reporting to the Head of Housing Management, and focuses on delivering customer-focused, high-performing housing services for tenants and leaseholders.

Responsibilities include tenancy and income management, estate management, engagement, enforcement, and contributing to strategic housing objectives.