Housing Services Manager

Civic Recruitment Limited; Kettering (OH); On-site; USD 62,000 - 84,000; Part time

Job summary

Civic Recruitment Limited is seeking a Housing Services Manager for a 3-month contract with a local authority. The role is on site, five days per week, reporting to the Head of Housing Management, and focuses on delivering customer-focused, high-performing housing services for tenants and leaseholders.

Responsibilities include tenancy and income management, estate management, engagement, enforcement, and contributing to strategic housing objectives.

Qualifications

• Extensive experience in housing management, local authority housing, or registered social housing.
• Five years or more managing and developing staff teams.
• Proficient in tenancy management, estate management, and income collection.

Responsibilities

• Lead Housing Management teams to deliver excellent customer service.
• Oversee recruitment, performance, disciplinary actions, appraisals, training, and staff development.
• Ensure health, safety, lone working, and wellbeing considerations are integrated.
• Support staffing structures and development plans for effective service delivery.
• Oversee tenancy, income collection, enforcement, and tenant engagement.

Skills

Housing management

Staff management

Customer service

Health & safety

Education

A-Level education or equivalent

Degree in Housing, Public Administration, Business Management, or related field

CIH membership

Evidence of ongoing professional development

Job description

Kettering, United Kingdom | Posted on 08/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a local authority

5 days per week on site

Summary

• This is a 3-month contract position with a local authority, offering an umbrella pay rate of £40 per hour. The Housing Services Manager will report to the Head of Housing Management and oversee Housing Management Services. The role involves ensuring that housing services for tenants and leaseholders are customer-focused, high-performing, compliant, and efficient. Key responsibilities include managing tenancy, income collection, estate management, tenancy support, enforcement, tenant engagement, and service improvement. The position also supports strategic housing objectives and improvement programs.

Responsibilities

• Lead and inspire Housing Management teams to provide excellent customer service.
• Manage recruitment, performance, disciplinary actions, appraisals, training, and staff development.
• Foster a culture of professionalism, accountability, wellbeing, and continuous improvement.
• Ensure staffing structures, skills, and development plans are effective.
• Oversee employee health, safety, and wellbeing, including lone working arrangements.

Requirements

Requirements:

• Extensive experience in housing management, local authority housing, registered social housing, or a similar field.
• At least five years of experience in managing and developing staff teams.
• Proficient in tenancy management, estate management, housing income collection, and arrears recovery.

Qualifications

• A-Level education or equivalent.
• Degree in Housing, Public Administration, Business Management, or a related field.
• Membership with the Chartered Institute of Housing (CIH).
• Evidence of ongoing professional development.

Additional Information

• Working hours are 37 hours per week, with 5 days on site.
• A basic DBS check is required.
• Payments are made bi-weekly.