Housing Services Assistant: Improve Access to Safe Housing

Wheeling Housing Authority; Wheeling (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Wheeling Housing Authority in Wheeling, WV is seeking a dedicated Housing Assistant to help residents access safe, affordable housing and navigate codes and programs.

You will process applications, maintain resident files, collect rent, respond to inquiries, and support waitlist and unit assignments, while ensuring HUD compliance and confidentiality.

Join a team that values service, accuracy, and professionalism, with opportunities to grow within public administration and housing programs.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in housing, property management, social services, or public administration a plus.
• Familiarity with HUD programs, Section 8, or public housing regulations is beneficial.
• Strong organizational skills with attention to detail and accuracy in recordkeeping.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Proficiency in Microsoft Office Suite and ability to learn housing management software.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Assist with processing applications, preparing required correspondence and data input.
• Maintain resident files, records, and housing databases.
• Respond to resident inquiries, concerns, and service requests in a timely and professional manner.
• Collect and accurately record rent.
• Gather information for resident reviews (recertification, inspections, etc.).
• Ensure compliance with HUD regulations, local housing policies, and fair housing laws.
• Support waitlist management and unit assignment processes.
• Answer inquiries via phone and in person, perform basic receptionist duties.
• Fill in for housing manager if needed.

Skills

Customer service

Organization

Communication

Microsoft Office

Housing software

Confidentiality

Data entry

Education

High school diploma or equivalent

Associate's or bachelor's degree in social services/public administration or related field (preferred)

Tools

HUD programs knowledge

Job description

The Wheeling Housing Authority in Wheeling, WV is seeking a dedicated Housing Assistant to help residents access safe, affordable housing and navigate codes and programs.

You will process applications, maintain resident files, collect rent, respond to inquiries, and support waitlist and unit assignments, while ensuring HUD compliance and confidentiality.

Join a team that values service, accuracy, and professionalism, with opportunities to grow within public administration and housing programs.