Housing Documentation & Access Coordinator

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Part time

Job summary

Community Family Advocates in Pittsburgh, PA is seeking a part-time Housing Assistant to help applicants obtain essential housing documents at shelters and the DHS offices. You will manage submission, uploading, and tracking of documents, and communicate status with clients and staff.

The role emphasizes empathy, organization, and timely processing using Sharepoint, Teams, and Microsoft Forms. Candidates should have a High School diploma and at least two years of office experience.

Qualifications

• High School diploma or equivalent.
• Two years of office work experience.
• Proficiency with PDFs: merging, scanning, uploading, and organizing files.

Responsibilities

• Staff the document day at one or more emergency shelters and assist clients with replacement Social Security cards, Birth Certificates, and state IDs.
• Prepare letters for signature, assemble information, prepare envelopes, scan and upload copies, and use a tracking sheet.
• Communicate updates on document status to clients, shelter staff, and the program leader.
• Help clients resolve issues related to their documents.
• Raise issues causing delays and propose solutions to speed up housing processes.
• Act independently in the best interest of the project and clients when necessary.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Sharepoint

Teams

Microsoft Forms

Excel

Job description

Community Family Advocates in Pittsburgh, PA is seeking a part-time Housing Assistant to help applicants obtain essential housing documents at shelters and the DHS offices. You will manage submission, uploading, and tracking of documents, and communicate status with clients and staff.

The role emphasizes empathy, organization, and timely processing using Sharepoint, Teams, and Microsoft Forms. Candidates should have a High School diploma and at least two years of office experience.