Housing Programs Intake Specialist

Charter Oak Communities; Stamford (CT); On-site; USD 52,000 - 56,000; Full time

Job summary

Charter Oak Communities is seeking an Intake Specialist in Stamford, CT. This regular full-time role handles intake for Public Housing, LIHTC, and Project-Based Voucher programs, serving as the primary contact for applicants and the public.

You will review applications, determine eligibility, verify information, and maintain files while delivering excellent customer service in a fast-paced setting.

Qualifications

• Associate’s degree or high school diploma with extensive public contact experience in housing or public service.
• Fluent in English is mandatory; Spanish/Creole or other language skills preferred.

Responsibilities

• Greet and assist applicants and guests professionally.
• Answer multi-line phone system and route calls.
• Explain program information and eligibility requirements to applicants and the public.
• Review applications and supporting documents for eligibility.
• Maintain waiting list and ensure compliance.
• Verify income/assets and maintain accurate applicant files.

Skills

Customer service

Interpersonal skills

Data entry

Attention to detail

Multitasking

Teamwork

Yardi

Typing

Education

Associate’s degree in business management or related

High school diploma with 3 years relevant experience

Tools

Yardi

Microsoft Word

Excel

Outlook

Job description

Charter Oak Communities is seeking an Intake Specialist in Stamford, CT. This regular full-time role handles intake for Public Housing, LIHTC, and Project-Based Voucher programs, serving as the primary contact for applicants and the public.

You will review applications, determine eligibility, verify information, and maintain files while delivering excellent customer service in a fast-paced setting.