Housing Placement & Eligibility Coordinator

Akron-Metropolitan-Housing-Authority; Akron (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Public Employees Retirement System

Excellent medical, dental and vision

Life insurance

Paid holidays

Paid vacation, personal and sick leave

Job summary

Akron Metropolitan Housing Authority (AMHA) is seeking a Clerical position in the Housing Placement Services team in Akron, OH. The role supports eligibility determinations, wait-list management, and vacancy reporting while assisting applicants throughout the placement process.

The successful candidate will have a high school diploma or equivalent and 1–2 years of customer service and data-entry experience, plus proficiency with computers.

Qualifications

• High school diploma or equivalent with one to two years' experience in customer service, data entry and general office procedures.
• Proficiency with computers required.
• Must have a valid Ohio Drivers’ License and be insurable by AMHA.

Responsibilities

• Prepare and maintain applicant files for placement and referral to other Authority departments according to eligibility criteria.
• Enter applicant and occupancy information into the computer and complete all necessary documentation.
• Assist in determining eligibility in accordance with Admissions and Occupancy Policy, Administrative Plan and Tenant Selection Plan.
• Update and maintain current applicant wait list.
• Schedule placement appointments and interview applicants using standard procedures.
• Conduct client orientation sessions.
• Research and compile data required to answer inquiries regarding applications, transfers, eligibility and other requests for admissions and occupancy information.
• Type and file occupancy reports, records and correspondence.
• Maintain vacancy information.
• Research outstanding balances on vacated accounts and maintain files on unpaid accounts.
• Provide coverage for the Client Service Representative for breaks and lunch, as needed.
• Pull and send HCVP files and records for various programs.
• Other duties as assigned.

Skills

Customer service

Data entry

General office procedures

Proficiency with computers

Education

High school diploma or equivalent

Job description

Akron Metropolitan Housing Authority (AMHA) is seeking a Clerical position in the Housing Placement Services team in Akron, OH. The role supports eligibility determinations, wait-list management, and vacancy reporting while assisting applicants throughout the placement process.

The successful candidate will have a high school diploma or equivalent and 1–2 years of customer service and data-entry experience, plus proficiency with computers.