Housing Placement Clerk

Akron-Metropolitan-Housing-Authority; Akron (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Public Employees Retirement System

Excellent medical, dental and vision

Life insurance

Paid holidays

Paid vacation, personal and sick leave

Job summary

Akron Metropolitan Housing Authority (AMHA) is seeking a Clerical position in the Housing Placement Services team in Akron, OH. The role supports eligibility determinations, wait-list management, and vacancy reporting while assisting applicants throughout the placement process.

The successful candidate will have a high school diploma or equivalent and 1–2 years of customer service and data-entry experience, plus proficiency with computers.

Qualifications

• High school diploma or equivalent with one to two years' experience in customer service, data entry and general office procedures.
• Proficiency with computers required.
• Must have a valid Ohio Drivers’ License and be insurable by AMHA.

Responsibilities

• Prepare and maintain applicant files for placement and referral to other Authority departments according to eligibility criteria.
• Enter applicant and occupancy information into the computer and complete all necessary documentation.
• Assist in determining eligibility in accordance with Admissions and Occupancy Policy, Administrative Plan and Tenant Selection Plan.
• Update and maintain current applicant wait list.
• Schedule placement appointments and interview applicants using standard procedures.
• Conduct client orientation sessions.
• Research and compile data required to answer inquiries regarding applications, transfers, eligibility and other requests for admissions and occupancy information.
• Type and file occupancy reports, records and correspondence.
• Maintain vacancy information.
• Research outstanding balances on vacated accounts and maintain files on unpaid accounts.
• Provide coverage for the Client Service Representative for breaks and lunch, as needed.
• Pull and send HCVP files and records for various programs.
• Other duties as assigned.

Skills

Customer service

Data entry

General office procedures

Proficiency with computers

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clerical Bargaining Akron, OH, US

3 days ago Requisition ID: 1735

Reports to: Housing Placement Supervisor

Department: Housing Placement Services

Date: July 2021

FLSA Status: Non-exempt

New Hire: $21.25 Hourly

AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.

General Purpose:

Responsible for assisting in determining the eligibility for housing assistance through the preparation, verification and maintenance of applicant documentation, in addition to monitoring wait lists and daily vacant unit listings needed for placement.

Essential Duties and Responsibilities:

Prepare and maintain applicant files for placement and/or referral to other Authority departments according to eligibility criteria. Enter applicant and occupancy information into the computer and complete all necessary documentation. Assist in determining eligibility in accordance with the Authority's Admissions and Occupancy Policy, Administrative Plan and Tenant Selection Plan.

• Update and maintain current applicant wait list.
• Schedule placement appointments and interview applicants utilizing standard procedures.
• Conduct client orientation sessions
• Research and compile data required to answer inquiries regarding applications, transfers, eligibility and other requests for admissions and occupancy information.
• Type and file occupancy reports, records and correspondence.
• Maintain vacancy information.
• Research outstanding balances on vacated accounts and maintain files on unpaid accounts.
• Provides coverage for the Client Service Representative for breaks and lunch, as needed.
• Pull and send HCVP files and records for various programs.
• Other duties as assigned.

Minimum Qualifications, Education and Certifications:

High school diploma or equivalent with one to two year's experience in customer service, data entry and general office procedures. Proficiency with computers required. Must have a valid Ohio Drivers’ License and be insurable by AMHA.

Physical Requirements.

Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.