Housing Operations & Tenant Services Manager

The-Bridge-Inc.; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The Bridge Inc. in New York seeks an Office Manager to support housing operations and tenant services within its Property Management team.

You will welcome tenants, manage leases, assist with rent collection, recertification, data entry, and court-case tracking while coordinating with staff and external partners. Strong organizational and communication skills are essential, with bilingual English/Spanish a plus.

Qualifications

• Associate degree preferred.
• Experience in property management, preferably in a social service setting.
• Experience in mental health settings or customer service is also preferred.
• Strong interpersonal communication, computer, and organizational skills.
• Bilingual in English and Spanish is a plus.
• Tax credit and benefits experience is a plus.

Responsibilities

• Welcome and assist tenants who visit the main office.
• Manage, organize, and catalog all current scattered-site leases.
• Ensure rent invoices are mailed to tenants on time each month.
• Assist with rent collection and meet with tenants as needed.
• Assist with data entry in RealPage/OneSite.
• Track all court cases and maintain an active calendar.
• Perform general administrative duties, including copying, filing, and assisting with recertification charting.
• Gather all income and identification information for apartment applicants.
• Follow up on missing documents with relevant staff and third parties.
• Screen all incoming calls, transfer calls to appropriate staff, and take and distribute messages.
• Reconcile received payments for bank deposits.
• Attend internal and external meetings, supervision, and trainings, as required.
• Assist with creating and sending certified letters, including, but not limited to, rent demands, recertification notices, and benefit letters.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Interpersonal skills

Education

Associate degree

Tools

RealPage

OneSite

Microsoft Excel

AWARDS

Job description

The Bridge Inc. in New York seeks an Office Manager to support housing operations and tenant services within its Property Management team.

You will welcome tenants, manage leases, assist with rent collection, recertification, data entry, and court-case tracking while coordinating with staff and external partners. Strong organizational and communication skills are essential, with bilingual English/Spanish a plus.