Housing Operations Manager

Penn State University; State College (Centre County); On-site; USD 75,000 - 95,000; Full time

Job summary

Penn State University Housing Operations, a division of Auxiliary & Business Services, is recruiting a Manager to oversee daily activities of assigned buildings and direct a team of 8–15 staff to ensure safe, clean, and well-maintained housing for 3,500+ students.

This on-site, non-remote role requires strong communication, staff development, budget awareness, and readiness to respond as an Essential Employee. Proficiency with MS Office (O365) is expected.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines; ability to work with diverse audiences.

Responsibilities

• Direct daily activities of staff and technical service employees in assigned buildings.
• Inspect residential areas and ensure adherence to standards.
• Identify maintenance issues, initiate projects, and oversee corrective actions.
• Oversee performance evaluations and counsel staff as needed.
• Maintain safety standards, conduct inspections, and coordinate with University Police as necessary.
• Monitor budget and operating statements to meet projections.
• Be an Essential Employee, participate in on-call coverage during evenings, weekends, or holidays.
• This is a 100% on-site position.

Skills

Staff supervision

Communication

Budgeting

Safety compliance

Tools

MS Office (O365)

Job description

POSITION SPECIFICS

Housing Operations, a division of Auxiliary & Business Services (A&BS), is excited to welcome candidates for the position of Manager. This position supports the vision and mission of the housing operations by overseeing the daily activities of an assigned set of buildings within a housing area including the direction of employees and initiation of all related actions to ensure effective operations, efficient use of appropriate resources, and a focus on excellence in Custodial, Maintenance, Service, Safety, and Teamwork.

This position is an on-campus, non-telecommuting/remote position.

Deliver a well-maintained, clean, safe, and secure living experience for students and guests; supporting at least 50 technical service employees in a variety of housing options for over 3,500 students with direction supervision of 8-15 employees in 3-4 buildings with 600-1,000 residents. As an incoming team member of Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business' Values to deliver an exceptional on-campus experience for our students, families, and guests.

The successful candidate will be responsible for the following:

• Direct daily activities of staff and technical service employees to ensure best operational practices are followed in an effective manner and in accordance with accepted housekeeping and maintenance standards. Ensure safe working conditions are maintained in the area. With the Assistant Director, formulation of plans and establishment of daily work schedules for employees along with planning and scheduling of work during peak time periods such as Semester Break, Spring Break, and Summer.
• Inspect residential areas and observe employee performance to insure conformity with standards and practices. Correct deviations and propose methods for improvement.
• Identify maintenance issues, initiate projects and work requests, and oversee implementation of corrective action by internal maintenance staff and contractors.
• Oversee and conduct annual performance evaluations for all s technical service employees in the area. Counsel employees on job performance, discipline, grievances, accident reports, incident reports, and related matters.
• Maintain proper standards for safety and accident prevention. Complete regular safety inspections of operational areas. Assist with accident investigations, initiate and direct corrective action, and provide safety reports as needed. Monitor life safety and security systems to ensure effective operation. Liaison with University Police, as necessary.
• Monitor budget and monthly operating statements to ensure fulfillment of budgetary goals and established projections.
• As a designated Essential Employee, prepare for and respond to critical incidents to ensure continuity of operations for housing residents and guests. Assume on-call responsibilities and work, as assigned, for a residential housing area in the evenings, nights, weekends, break periods, and holidays.
• This is a 100% on-site position; telecommuting is not typical.

It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, ability to manage multiple tasks and deadlines and demonstrate a genuine appreciation for working with diverse audiences in a team environment. The successful candidate must have excellent skills in utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.

Preferred Qualifications or Certifications

APPA credential of Educational Facilities Professional (EFP) or Certified Educational Facilities Professional (CEFP) preferred but not required.

More about Auxiliary & Business Services

Auxiliary & Business Services is an umbrella organization for thirteen non-academic support units to include Housing & Food Services (HFS), Culinary Support Services, HFS Purchasing, Bryce Jordan Center, General Stores, Hospitality Services, Lion Surplus, id+ office, Multimedia Print Center, Transportation Services, Accounting and Business Operations, Information Technology, and Marketing. A&BS is one of the larg