Housing Operations Manager

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Grand Canyon University is seeking a Housing Operations Manager to support the Housing Operations Director in planning, operation and implementation of student housing at GCU.

You will develop processes, coordinate housing assignments, manage data using StarRez, and collaborate with Residence Life and marketing to ensure a safe, engaging living environment for students.

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• 3 years’ experience in student affairs or related student-facing role.
• Ability to coach, counsel, advise and mentor staff effectively.
• Ability to represent the University and Housing Operations professionally.
• Proficiency with computer systems and housing management software.
• Must pass background check and have a valid driver’s license.

Responsibilities

• Develop and coordinate all processes and committees related to the assignment of student housing, including the traditional school year housing and summer housing.
• Assist Housing Coordinators with customer service complaints with parents/students.
• Review, update and create campus residential policies with key staff.
• Use the StarRez housing management system to maintain data, create reports, and assist with projections.
• Coordinate check-ins/check-outs, building audits and walk-throughs with Residence Life.
• Collaborate with university marketing to create housing materials and resources.
• Act in the Director of Housing’s absence, ensuring uninterrupted communications with leadership.
• Assist in creation, management and oversight of the Housing department’s fiscal budget.
• Maintain relationships with similar institutions, vendors and stakeholders for best-in-class products.
• Meet weekly with direct reports to coach and provide status updates.

Skills

Interpersonal skills

Organizational skills

Coaching/mentoring

Education

Bachelor’s degree

Tools

StarRez

MS Office Suite

Job description

Grand Canyon University is currently seeking a Housing Operations Manager.

This position is instrumental in assisting the Housing Operations Director with the planning, operation and implementation of student housing to ensure a positive, healthy and safe living and learning environment for the students.

Responsibilities

• Develop and coordinate all processes and committees related to the assignment of student housing, including the traditional school year housing and summer housing.
• Assists Housing Coordinators with customer service complaints with parents/students.
• Review, update and create campus residential policies alongside various staff including, but not limited to, the Dean of Students, Director of Housing and Residence Life staff.
• Use the StarRez housing management system to maintain and analyze data, create and distribute reports, and assist with housing projections.
• Coordinate check-in, check-outs, building audits and walk-throughs alongside Residence Life.
• Collaborate with university marketing department to create and maintain housing related materials and resources.
• Act in the Director of Housing’s absence when necessary, ensuring uninterrupted communications with leadership in other departments.
• Assists the Director of Housing in the creation, management and oversight of the Housing department’s fiscal budget.
• Continually maintain and build new relationships with similar institutions, professional vendors and other university stakeholders to ensure industry-best products and services are offered to residents.
• Hold to and research industry-best practices and education by subscribing to industry trade literature, attending industry conferences and interacting in professional organizations.
• Meet weekly with direct reports to coach, receive project status updates, and provide professional assistance.
• Plan and create staff professional development and team building activities and opportunities.

Minimum Qualifications

• Bachelor’s degree required from a regionally accredited institution.
• 3 years’ experience in student affairs, e.g, residence life, housing, student activities or other related student facing customer service role.
• Ability to coach, counsel, advise and mentor staff effectively.
• Ability to represent the University and Housing Operations in a professional manner.
• Strong interpersonal skills.
• Excellent organizational and problem resolution skills.
• Proficiency with computer systems and software such as housing management software, student management software, etc. and MS Office Suite software.
• Must pass background check.
• Must have valid driver’s license and clean driving record.
• Willingness to occasionally work outside of normal business hours including evenings, weekends and holidays.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Preferred Qualifications

• Lead or supervisory experience.
• Master’s Degree.
• An understanding of student development issues in post-secondary education helpful.

GCU's Christian worldview has shaped the university's mission and growth for more than 65 years.

As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.