Housing Operations Coordinator

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Education Tuition Discount Program

Free on-site gyms

11 paid holidays

Job summary

Grand Canyon University in Phoenix is seeking a Housing Operations Coordinator to manage housing reservations, logistics, and related processes for on-campus living. The role emphasizes customer service, process efficiency, and data integrity across multiple student groups.

The position requires a Bachelor’s degree, flexibility for occasional after-hours work, and adherence to the university’s mission and policies.

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Must occasionally work outside of normal business hours including evenings, weekends, and holidays (minimal and is scheduled ahead of time).
• Must pass pre-employment background investigation.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Responsibilities

• Coordinate housing for all students for all semesters including planning and implementation, efficiently coordinating, and overseeing all logistics and ensure other departments are notified in a timely manner to ensure living areas are readied.
• Act as representative for student specialty groups and coordinate housing services to meet specific needs including early arrival/late stay, audits, etc.
• Build and cultivate relationships with University representatives and uphold customer service standards in communications with students, parents and staff.
• Collect, maintain, update and track student housing data, ensuring data integrity and preparing reports.
• Establish and maintain processes for early arrivals/late stays for each term, including communications and marketing materials.

Skills

Customer service

Detail oriented

Process improvement

Data reporting

Education

Bachelor’s degree

Tools

Housing Portal

Job description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. Grand Canyon University's Housing Operations department is currently seeking a Housing Operations Coordinator. A successful candidate is interested in a behind the scenes position at Grand Canyon University and is capable of detail-oriented work, customer service, and putting together processes to serve our team and our student body. This position requires the ability to learn new processes and policies quickly, and to put them in action and see them through to build new efficiencies. We are looking for someone to join a team who works hard and has fun doing it! The Housing Operations Coordinator assists Housing Operations with the managing of housing reservations and logistical needs of both new and returning residential community on campus. Housing Operations oversees the planning of living area allocation and growth, the creation and maintenance of online housing selection processes, as well as the communication and accountability of housing policies and deadlines. This is an hourly position paying $42,000 annually.

What you will do:

The Housing Operations Coordinator is one of several coordinator positions that contributes equally but may focus on different duties at different points of the year. Coordinate housing for all students for all semesters including planning and implementation, efficiently coordinating, and overseeing all logistics and ensure other departments are notified in a timely manner to ensure living areas are readied.

Act as representative for student specialty groups such as Student Disability Services, athletics, graduate students, international students, honors students, student leaders and others for coordinating, ensuring, and tracking housing services to meet specific needs as necessary including early arrival/late stay, blocked beds, trainings, Housing Portal processes, student audits, etc.

Build and cultivate sustaining rapport and collaborative relationships with other University representatives and ensure the University’s customer service standards are upheld in communicating with students, parents and internal staff.

Collect, maintain, update and track student housing data, ensuring data integrity, using available software and prepare and create reports.

Analyze student entries to determine housing eligibility and follow up with established processes for evictions, cancellations, room switches, communication with university counselors, etc.

Establish and maintain processes for early arrivals/late stays for each term which includes updating applications, communication to university officials, publication of timeline, coordination with relevant departments, creating marketing materials, and training of other Housing Operations team members.

In addition, audits for general move-in appointments or plans will also be conducted.

Build and maintain housing application processes and forms to provide students an easy and accessible experience via the Housing Portal.

Set configuration of each bed in housing system for entire campus for every term to reflect intended use (i.e. male, female, new student, returning, double occupancy, triple occupancy, single occupancy, ADA attributes, etc.). Continually evaluate configuration needs.

Participate in mapping out of summer housing needs including available beds for use, extended stays, dates to move, space closures, quick cleaning needs, late applications, etc.

Establish marketing needs for all processes. Work with Marketing department to create digital and printed flyers, email templates, webpage updates, digital boards, info graphics, and other elements for each campaign as necessary.

Produce and maintain training documents for all processes under assigned purview. Actively participate in peer training on a regular basis. Other duties as assigned.

Qualifications:

Bachelor’s degree required from a regionally accredited institution. Must occasionally work outside of normal business hours including evenings, weekends, and holidays (minimal and is scheduled ahead of time). Must pass pre-employment background investigation. Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan Generous time off plan and 11 paid holidays Paid time off to volunteer in the community or at GCU sponsored events Free covered parking We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program Free on-site gyms on campus.

GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.