Housing Operations Manager

The Pennsylvania State University; University Park (PA, TX); On-site; USD 46,000 - 68,000; Full time

Job summary

An established industry player is seeking a dedicated Manager for Housing Operations to oversee daily activities and ensure excellence in service and safety. This on-campus position involves managing a diverse team and maintaining a secure living environment for over 3,500 students. The ideal candidate will possess strong communication skills, good judgment, and proficiency in Microsoft Office. With a commitment to diversity and inclusion, this role offers the opportunity to make a significant impact in the university community. If you are passionate about leadership and service, this position is perfect for you.

Qualifications

• Minimum of an Associate's degree plus four years of relevant experience.
• APPA credentials (EFP or CEFP) preferred but not required.

Responsibilities

• Direct daily activities of staff to ensure operational standards.
• Inspect residential areas and implement improvements.
• Conduct annual performance evaluations and counsel employees.

Skills

Excellent communication skills

Good judgment

Multitasking ability

Proficiency in Microsoft Office

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

APPLICATION INSTRUCTIONS:

• Current Penn State employee (faculty, staff, technical service, or student): Please login to Workday to complete the internal application process. Do not apply here; apply internally through Workday.
• Current Penn State student (not previously employed at the university) seeking employment: Please login to Workday to complete the student application process. Do not apply here; apply internally through Workday.
• External applicants: Click "Apply" and complete the application process for external applicants.

Job Description and Position Requirements:

Housing Operations, a division of Auxiliary & Business Services (A&BS), is seeking candidates for the position of Manager. This role supports housing operations by overseeing daily activities within assigned buildings, directing staff, and ensuring effective operations, resource use, and excellence in Custodial, Maintenance, Service, Safety, and Teamwork.

This is an on-campus, non-telecommuting position.

Working with a diverse workforce, the manager will ensure a well-maintained, safe, and secure living environment for students and guests, supporting at least 50 technical service employees across various housing options for over 3,500 students, with supervision of 8-15 employees in 3-4 buildings housing 600-1,000 residents. All employees are expected to embody Penn State's commitment to diversity, equity, inclusion, and belonging.

Responsibilities:

1. Direct daily activities of staff and technical service employees to ensure operational standards, safety, and effective resource use.
2. Inspect residential areas, observe employee performance, and implement improvements.
3. Identify maintenance issues, initiate projects, and oversee corrective actions.
4. Conduct annual performance evaluations and counsel employees on performance and related matters.
5. Maintain safety standards, conduct safety inspections, assist with accident investigations, and monitor safety systems.
6. Monitor budgets and operational statements to meet financial goals.
7. As a designated Essential Employee, respond to critical incidents, and work evenings, nights, weekends, and holidays as needed. This is a 100% on-site position.

Excellent communication skills, good judgment, multitasking ability, and proficiency in Microsoft Office (Word, Excel, PowerPoint) are essential.

Education & Experience:

Minimum: Associate's degree plus four years of relevant experience, or equivalent combination. APPA credentials (EFP or CEFP) are preferred but not required.

About A&BS:

Auxiliary & Business Services supports thirteen units, including Housing & Food Services, Culinary Support, and others, providing essential services across the university.

Additional Information:

The salary range is $46,400 - $67,300. Penn State is committed to diversity and inclusion, and employment is contingent upon background checks. For more details, review the campus security report and policies. Penn State is an equal opportunity employer.