Operations Manager HCA

Datavant; United States; Remote; USD 57,000 - 60,000; Full time

Job summary

An innovative data platform company is seeking a strategic leader to drive client partnerships and operational excellence. In this pivotal role, you will oversee daily operations, manage a high-performing team, and ensure customer satisfaction. Your leadership will guide staff training, performance assessments, and the implementation of best practices across the organization. This position offers the opportunity to tackle complex healthcare challenges with a diverse team committed to making a difference. If you are passionate about leveraging data to improve health outcomes, this role is perfect for you.

Qualifications

• Proven leadership and organizational skills required.
• Ability to work remotely and travel as needed.

Responsibilities

• Oversee regional staff and daily operations.
• Ensure staff training on products and technology.
• Engage with clients to resolve service issues.

Skills

Leadership Skills

Organizational Ability

Effective Communication

Customer Service Skills

Microsoft Office Proficiency

Education

High School Diploma or GED

Bachelor's Degree in Business

Job description

About Datavant

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and healthcare providers.

Joining Datavant means becoming part of a high-performing, values-driven team. Together, we tackle some of healthcare's most complex problems with innovative, technology-forward solutions. Our team brings diverse professional, educational, and life experiences to realize our bold healthcare vision.

Position Overview

This key leadership role involves establishing and executing the global organizational strategic plans for client partnerships. The role includes directing staffing, managing operations, ensuring high-quality customer service, financial profitability, and maintaining a satisfied workforce.

Responsibilities

1. Leadership Responsibilities

• Oversee regional staff and daily operations, standardize procedures across teams and departments.
• Proactively address customer issues and understand financial metrics to guide operations.
• Ensure staff are trained on all products and technology use.
• Recruit, hire, and assess staff performance regularly.
• Support customer satisfaction initiatives and ensure timely communication and issue resolution.
• Manage payroll, performance reviews, disciplinary actions, and equipment troubleshooting.

Confidentiality

• Maintain security and confidentiality of medical records according to policies.

Customer Service Skills

• Engage with clients to resolve service issues, conduct business reviews, and ensure customer retention.

Additional Duties

• Assist the Director of Operations and perform other duties as assigned.

Qualifications

• High School Diploma or GED, 18+ years old, valid driver's license, and acceptable driving record.
• Proven leadership skills, organizational ability, and effective communication.
• Ability to work remotely, travel as required, and proficiency in Microsoft Office.

Preferred Qualifications

• Bachelor's degree in business or related field, RHIT or RHIA certification, and operational management experience.

Compensation & Benefits

The estimated total cash compensation range is $57,000—$60,000 USD. We are committed to diversity, equal opportunity, and providing a supportive work environment.