Housing Operations Coordinator

Wayne State University; Detroit (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Wayne State University in Detroit is seeking an Area Administrative Coordinator to manage front desk operations for on-campus housing. The role includes maintaining resident information, handling key and access control, and serving as a primary contact for students, families, and guests.

The position reports to the Director of Housing Operations and collaborates with housing staff to support daily operations, move-in/out activities, and emergency response efforts.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 2 years of experience in a college or university housing organization or equivalent experience.
• 3–5 years preferred. Demonstrated experience in administrative role.

Responsibilities

• Oversee residence hall and apartment front desk activities and act as main contact for students, parents, and guests.
• Create, manage and audit resident documents and electronic files.
• Oversee weekly occupancy audits and key/access management; coordinate with OneCard for issues.
• Coordinate move in/out processes, room inspections, and damages billing.
• Assist with work order submissions and follow up on status.

Skills

Communication skills

Multi-tasking

Customer service

Interpersonal skills

Education

Bachelor’s degree or equivalent education and experience

Tools

Banner

Adirondack

The HousingDirector

Banner/Adirondack/THD knowledge

Microsoft Office

Excel

SharePoint

Job description

Wayne State University in Detroit is seeking an Area Administrative Coordinator to manage front desk operations for on-campus housing. The role includes maintaining resident information, handling key and access control, and serving as a primary contact for students, families, and guests.

The position reports to the Director of Housing Operations and collaborates with housing staff to support daily operations, move-in/out activities, and emergency response efforts.